Customer Service Levels

News, chat and debate about the Betfair betting exchange.
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megarain
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Historically they have been just ridiculously bad - but have recently had 3 issues fixed by competent people, professionally.

Maybe just lucky, but it's possible Betfair has more focus now.
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The Silk Run
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You should know better than to make statement like that measured over three fixes !!! Please tell me your winding us up :D
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Derek27
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In all honesty, two competent agents in a row would knock me out!
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megarain
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I take it all back.

Normal service restored.
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Euler
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Location: Bet Angel HQ

:lol:
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Dallas
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Almost half a week ;)
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The Silk Run
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megarain wrote:
Fri Sep 16, 2022 5:48 pm
I take it all back.

Normal service restored.
I know your not cutting your teeth and was winding us up, lol.
Nice one ;)
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megarain
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I think it best if maybe I post examples of really good interactions and understanding by the Helpdesk, and then maybe, less so.

Pics added in wrong order, but u get the idea.
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megarain
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Looking a little further back, pics of more interaction which went to the same school as Adreana.
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megarain
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The reply about silks by Anna was 100% contradicted by Adreana.
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megarain
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More good .. so they do exist ..

Maybe as a rule, if u get a Helpdesk who uses !! (Inform punctuation police, wait an hr, and try find another).

To be clear, I would rate this as good service, thou it contradicts the !!! Rule, (there is always at least 1)
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Last edited by megarain on Sat Sep 17, 2022 12:01 am, edited 2 times in total.
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megarain
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Zhaneta also uses the talking head (I have no idea what it’s supposed to mean), but no excessive punctuation, so can live with it.
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megarain
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Anyway, thanks to Timothy, Mike B, Neil and Clyde who really helped.
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