Account closed by accident

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hadyn68
Posts: 7
Joined: Fri Apr 28, 2023 8:35 pm

Hi

I closed a couple of bookie accounts that I don't use. Sky et being one of them, I did this on my phone so the screen wasn't the biggest. It turns out that I managed to close my betfair account as well. Bit of a disaster really to say the least! Any ideas what I can do or who I can contact to open it again. Any help gratefully received!
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Dallas
Posts: 22709
Joined: Sun Aug 09, 2015 10:57 pm
Location: Working From Home

It would have to be Betfair
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Euler
Posts: 24801
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

Dallas wrote:
Sun May 21, 2023 1:55 pm
It would have to be Betfair
Depends how you closed it. If you self excluded you will almost certainly not be able to reopen it.
Emmson
Posts: 3375
Joined: Mon Feb 29, 2016 6:47 pm

I would hope clicking there is not an irreversible action. Something as drastic as that should have about 3 pages with confirmations galore to navigate through.
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hadyn68
Posts: 7
Joined: Fri Apr 28, 2023 8:35 pm

The only way of closing an account on sky et seems to be to self exclude. On the app any way. As I want to close and not just pause it I chose indefinitely. I should have waited until I got home and did it on the laptop. Reading through some posts it seems an email to Peter Jackson helps sometimes. Where would I find his email address?
Emmson
Posts: 3375
Joined: Mon Feb 29, 2016 6:47 pm

I believe it's on the 1st page of this thread posted by Euler.

viewtopic.php?f=15&t=22627&hilit=peter+jackson
hadyn68
Posts: 7
Joined: Fri Apr 28, 2023 8:35 pm

Emmson wrote:
Sun May 21, 2023 4:21 pm
I believe it's on the 1st page of this thread posted by Euler.

viewtopic.php?f=15&t=22627&hilit=peter+jackson
Thanks I'll write him an email and see what happens. They have still got my money anyway.
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Derek27
Posts: 23617
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

Emmson wrote:
Sun May 21, 2023 3:57 pm
I would hope clicking there is not an irreversible action. Something as drastic as that should have about 3 pages with confirmations galore to navigate through.
You have to jump through hoops to close a Gmail or Spotify account.
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ANGELS15
Posts: 848
Joined: Wed Mar 22, 2017 9:57 am

Derek27 wrote:
Sun May 21, 2023 4:59 pm
Emmson wrote:
Sun May 21, 2023 3:57 pm
I would hope clicking there is not an irreversible action. Something as drastic as that should have about 3 pages with confirmations galore to navigate through.
You have to jump through hoops to close a Gmail or Spotify account.
Likewise trying to close an Ali Express account. I had to open one to view certain products then decided to close the account as I was getting emails from them every 5 minutes. Managed to close it in the end but an absolute nightmare trying to do it.
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