0:50, Oct 27
You: Hi, a penny shaver has been laying dozens of my bets at 2 pence a time. This is a breach of Betfair's terms & conditions (taking advantage of rounding off). Could you please report him or her to the relevant department so they can take the required action?
Info: You are now connected to Betfair.
0:50, Oct 27
Betfair: Feel free to press on one of the buttons & I can help with your issue today.
0:51, Oct 27
You: Issue With My Bet
0:51, Oct 27
Betfair: Pick an option that describes your issue best
0:51, Oct 27
You: [PNG]
0:51, Oct 27
Betfair: Before continuing I need to ask some security questions.
0:51, Oct 27
Betfair: Firstly, what is your First School?
0:51, Oct 27
You: xxxxxxxxx
0:51, Oct 27
Betfair: Thank you, and your date of birth?
0:52, Oct 27
You: xxxxxxxxxxx
0:52, Oct 27
Betfair: Great! Thank you for answering those security questions.
0:52, Oct 27
Betfair: You will now be put through to a customer service adviser who can help.
0:52, Oct 27
Betfair: One moment...
Info: We are extremely busy at this time so our wait times are much longer than normal, please make sure you have your notifications on and we’ll ping you when your agent is available.
Info: This is Henry and I will be looking after your query today. I will aim to reply within 2 minutes.
1:11, Oct 27
Henry: Hi Derek, thanks for getting in touch. Did you mean that you aren't aware of these lays?
1:14, Oct 27
You: No, I'm well aware of the lays. Laying for two pence at odds of 1.2 means that you're risking 0.4 pence. After rounding off you have nothing to lose. This is against Betfair's terms & conditions. The T&C say you can have your account closed if you do this because it's cheating, and it's also a nuisance. Therefore I'm reporting him. The bet references are in the graphic I sent.
Edit: He came back eventually.
1:34, Oct 27
You: Are you still there?
1:37, Oct 27
Henry: Hi Derek, thanks for waiting. I will raise this to the relevant team for review. If anything they will get back to you via emai.
1:38, Oct 27
Henry: Hi Derek, thanks for waiting. I will raise this to the relevant team for review. If anything they will get back to you via email as soon as possible.
1:38, Oct 27
You: Thanks Henry, bye.
I hope they go through the entire history of his account, confiscate his ill-gotten pennies and permanently close his account.
