HACKED Money removed from my account

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suff22886
Posts: 9
Joined: Wed Nov 30, 2016 2:27 am

just an update i managed to get my money back which is great, so still apart of this great community :-)

the first complaint just got a "your money is lost due to our terms and conditions we arent liable" email after 3 weeks.
after complaining a 2nd time they looked into it further and said that the money was withdrawn to my skrill account so theres nothing they can do

my 3rd complaint was that my skrill account was deactivated years ago, which they wanted proof. so after discussing with skrill and getting proof of de-activation, 3 weeks later i got my money back.

Allthough happy with the outcome i wonder what would have happened if i had not pursued this furthur :-( the money must have been in limbo somewhere.

Thanks for the support and advice
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Dallas
Posts: 22674
Joined: Sun Aug 09, 2015 10:57 pm
Location: Working From Home

That is good news glad it got resolved for you even if you had to jump through hoops for it
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Derek27
Posts: 23478
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

I'm really please to hear that, but I hope Skrill are investigating the fraudster - he needs to be strung up by his...
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Euler
Posts: 24704
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

Great news
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jimibt
Posts: 3641
Joined: Mon Nov 30, 2015 6:42 pm
Location: Narnia

Derek27 wrote:
Thu Jul 05, 2018 5:10 pm
I'm really please to hear that, but I hope Skrill are investigating the fraudster - he needs to be strung up by his...
...boll0cks (btw - that was a description of what should be strung, not a disagreement on the point :D)
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ShaunWhite
Posts: 9731
Joined: Sat Sep 03, 2016 3:42 am

suff22886 wrote:
Thu Jul 05, 2018 2:14 pm
Allthough happy with the outcome i wonder what would have happened if i had not pursued this furthur :-( the money must have been in limbo somewhere.
Brilliant. :D

Everyone's trying to stitch you up these days. Lesson is, if it feels right you are right....'man on the Clapham omnibus' principals still apply.
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ShaunWhite
Posts: 9731
Joined: Sat Sep 03, 2016 3:42 am

to clarify, everyone except the good people at BA Inc.
robinburks
Posts: 1
Joined: Sun May 08, 2016 10:25 pm

Just had my betfair account hacked yesterday lost £575.00 bad news
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Derek27
Posts: 23478
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

I trust you've informed Betfair. Any idea where the money's gone, from your account statement?
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LeTiss
Posts: 5386
Joined: Fri May 08, 2009 6:04 pm

robinburks wrote:
Thu Dec 06, 2018 6:25 pm
Just had my betfair account hacked yesterday lost £575.00 bad news
1) Have you told Betfair?
2) Do you have 2 step authenticator?
3) Did they simply withdraw the cash?
4) Did they use it to bet/trade with?
5) Did they transfer the money to Casino wallet?
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Derek27
Posts: 23478
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

LeTiss wrote:
Thu Dec 06, 2018 7:10 pm
2) Do you have 2 step authenticator?
I've never used 2 step authenticator as I have 3 computers and log in twice a day, but how would you gain access if you lost your mobile phone and do you also have to use the two steps to log into Betfair live video?
LinusP
Posts: 1871
Joined: Mon Jul 02, 2012 10:45 pm

Derek27 wrote:
Thu Dec 06, 2018 8:21 pm
LeTiss wrote:
Thu Dec 06, 2018 7:10 pm
2) Do you have 2 step authenticator?
I've never used 2 step authenticator as I have 3 computers and log in twice a day, but how would you gain access if you lost your mobile phone and do you also have to use the two steps to log into Betfair live video?
You can set it to remember your device.
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Dallas
Posts: 22674
Joined: Sun Aug 09, 2015 10:57 pm
Location: Working From Home

You need it to log in to every part of Betfair

You also get a set of backup codes which can be used in an emergency to get back into BF
Personally, I would recommend everyone should be using it
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Derek27
Posts: 23478
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

Thanks, I'll give it a try.
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BetScalper
Posts: 1139
Joined: Sun Jul 02, 2017 10:47 pm

robinburks wrote:
Thu Dec 06, 2018 6:25 pm
Just had my betfair account hacked yesterday lost £575.00 bad news
I don’t know how this happens to be honest.

Are you saying someone else withdrew money from your account, if so, then how ?

When you add a new card or payment method to your account then Betfair carry out industry standard checks. At least they do in the UK, don’t know about elsewhere.

What payment methods do you have on your account ?
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