Betfair has closed my account on 'business grounds'

[markam]

Hi All,

So I have tried to login this evening to do some trading and got a message saying my account has been closed.

I have contacted Betfair Customer Services on twitter and apparently my account has been closed on 'business grounds'. I requested an explanation to this and was informed that is all that is on my account. When I asked why I wasn't notified about this, their response was 'We are not obliged to get in touch with customers when the account is closed.'

I have also just got through on the website 'chat' and been told 'I am very sorry but your account has been closed on business grounds, due to this we will be unable to reopen the account.'

I do not understand why my account has been closed and cannot get an answer from Betfair themselves.

Has anyone else experienced this before from Betfair? If so, have you got round this or is it simply 'goodbye' Betfair.

Does anyone have a contact phone number to actually speak to a human being?

I am feeling very frustrated right now as I have only been trading since August (had an account with Betfair for a number of years but only really started using it since the start of the year with matched betting), using Bet Angel, and was just starting to get more usage of different aspects of BA (Coupons, Watch Lists, Servants).

Thanks

[Tetras]

My guess would be that either you were trading from a country that BF is not allowed to operate, or you have some kind of self-exclusion, gambling locks relating to the cards you loaded your account with.

They also don't like extended use of training modes without placing a bet, especially if you're opening a lot of markets, though I'm not sure if they close accounts over this.

[Euler]

We have taken quite a few of these in support and social media recently. Betfair seems to be on a bit of a purge.

Please see: -

https://betangel.kayako.com/article/24- ... ge-profile

[Derek27]

My guess would be that either you were trading from a country that BF is not allowed to operate, or you have some kind of self-exclusion, gambling locks relating to the cards you loaded your account with.

They also don't like extended use of training modes without placing a bet, especially if you're opening a lot of markets, though I'm not sure if they close accounts over this.

That's quite a few guesses! As far as I know, there is only one kind of self-exclusion and he'd know if he self-excluded himself.

[Tetras]

My guess would be that either you were trading from a country that BF is not allowed to operate, or you have some kind of self-exclusion, gambling locks relating to the cards you loaded your account with.

They also don't like extended use of training modes without placing a bet, especially if you're opening a lot of markets, though I'm not sure if they close accounts over this.

That's quite a few guesses! As far as I know, there is only one kind of self-exclusion and he'd know if he self-excluded himself.

You'd think so I think it's easy to get on some list somewhere without realising though, especially with all the mergers.

[Derek27]

My guess would be that either you were trading from a country that BF is not allowed to operate, or you have some kind of self-exclusion, gambling locks relating to the cards you loaded your account with.

They also don't like extended use of training modes without placing a bet, especially if you're opening a lot of markets, though I'm not sure if they close accounts over this.

That's quite a few guesses! As far as I know, there is only one kind of self-exclusion and he'd know if he self-excluded himself.

You'd think so I think it's easy to get on some list somewhere without realising though, especially with all the mergers.

Surely you'd know if you've ever self-excluded yourself. I might be wrong but I doubt many on here will be self-excluding.

[Tetras]

Yeah, it's unlikely, but for example: if you self-excluded from pokerstars, cos of losing at the casino 2 years ago, that request could potentially end up going through the entire group, if the exclusion lists were merged centrally.

I don't know how realistic a scenario this is in the OP's case, it's just a suggestion.

[Johnedale]

The same thing happened to me. I posted about it in another thread.
viewtopic.php?f=2&t=22258

I've taken it up with the Escalations Team, [email protected], but doesn't look like it's going anywhere at the moment. It's taken me a week just to get a standard reply from them which basically told me to read the t&c's and didn't give any detail about what the problem was.

I get the feeling that my account was flagged for closure by an automated process and nobody can be bothered to look into it even though I've had the account for over ten years.

For what it's worth I never used practice mode but always tested things with small stakes.

I'd imagine that customer support are already overwhelmed with US election queries so seems a ridiculous time to carry out this kind of purge.

[markam]

That's quite a few guesses! As far as I know, there is only one kind of self-exclusion and he'd know if he self-excluded himself.

You'd think so I think it's easy to get on some list somewhere without realising though, especially with all the mergers.

Surely you'd know if you've ever self-excluded yourself. I might be wrong but I doubt many on here will be self-excluding.

I am based in the UK and have never self excluded myself with any of my accounts.

[markam]

We have taken quite a few of these in support and social media recently. Betfair seems to be on a bit of a purge.

Please see: -

https://betangel.kayako.com/article/24- ... ge-profile

I find this strange as I hadn't used the practice mode for a while. I was always conscious of the fact Betfair don't like it so would limit it to when I was trying something new on the BA software but was always doing live trading as well near enough every day and with at least minimum stakes as I didn't want something like this to happen. It just so happens that I was using practice mode yesterday during the day to see how a Servant works and only used it on about 8-10 horse markets and when I came to log in to the live account in the evening to do some football found my account had been closed.

Am I correct in thinking there is a BA version for Betdaq?

Does it have all the same bells and whistles as the Betfair version?

Am I able to just download it or do I have to purchase another licence?

Thanks

[markam]

The same thing happened to me. I posted about it in another thread.
viewtopic.php?f=2&t=22258

I've taken it up with the Escalations Team, [email protected], but doesn't look like it's going anywhere at the moment. It's taken me a week just to get a standard reply from them which basically told me to read the t&c's and didn't give any detail about what the problem was.

I get the feeling that my account was flagged for closure by an automated process and nobody can be bothered to look into it even though I've had the account for over ten years.

For what it's worth I never used practice mode but always tested things with small stakes.

I'd imagine that customer support are already overwhelmed with US election queries so seems a ridiculous time to carry out this kind of purge.

Thanks Johnedale, I will try the Escalations Team email.

[Archery1969]

Don’t know if this is relevant or not but many install software on your machine which reports back certain information.

Example:

- Casino/poker playing rooms use it to make sure your not running betting bots. Obviously betfair wouldn’t be interest in that but they maybe picking up other stuff etc. Having said that if your playing betfair poker then they would be.

Not saying anyone is doing anything illegal but maybe betfair is looking for and finding certain activity on your machine that they don’t like.

https://www.beatingbetting.co.uk/matche ... k-iesnare/

[markam]

Don’t know if this is relevant or not but many install software on your machine which reports back certain information.

Example:

- Casino/poker playing rooms use it to make sure your not running betting bots. Obviously betfair wouldn’t be interest in that but they maybe picking up other stuff etc. Having said that if your playing betfair poker then they would be.

Not saying anyone is doing anything illegal but maybe betfair is looking for and finding certain activity on your machine that they don’t like.

https://www.beatingbetting.co.uk/matche ... k-iesnare/

When I was made redundant in August (due to pandemic) I was allowed to keep the laptop and completely wiped it back to factory settings so it was clean. That's when I decided to start trading and I only use it for BA and Betfair for trading and nothing else so I don't think it could be that.

[Archery1969]

Don’t know if this is relevant or not but many install software on your machine which reports back certain information.

Example:

- Casino/poker playing rooms use it to make sure your not running betting bots. Obviously betfair wouldn’t be interest in that but they maybe picking up other stuff etc. Having said that if your playing betfair poker then they would be.

Not saying anyone is doing anything illegal but maybe betfair is looking for and finding certain activity on your machine that they don’t like.

https://www.beatingbetting.co.uk/matche ... k-iesnare/

When I was made redundant in August (due to pandemic) I was allowed to keep the laptop and completely wiped it back to factory settings so it was clean. That's when I decided to start trading and I only use it for BA and Betfair for trading and nothing else so I don't think it could be that.

Probably not then. Credit score ? Dunno

[Derek27]

I've taken it up with the Escalations Team, [email protected],

Can anyone with an issue that's unresolved on the chat facility use the escalation email address?

I had to go into maximum restraint mode when talking to somebody who just repeated the same answer to any question in case they closed my account for being abusive!