Betfair Account Restrictions & closed accounts - Getting them removed and accounts reopened

[wearthefoxhat]

If Betfair are reading any of this thread, here's an example of how they should communicate with their customers.
(taken from twitter) They can edit where appropriate.

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[ANGELS15]

I just thought I'd share a recent experience. I ran into a betting aquaintance that I hadn't seen since just before the pandemic. I knew him from a particular Hills shop that I sometimes go in to watch the shows and my trades.

This particular punter is very shrewd and a good judge of greyhound racing. He tends to bet on bookmaker specials like total winning distances for meetings, race favourite points for win and place across meetings etc plus general sport. He's particularly good at landing trebles and accumulators and tends to stake £100+. He's very calm and collected while bettiing and takes it all in his stride. Not sure what he does for a living but get the impression hes's likely senior or high up in his work certainly not short of money and definately comfortable with the level of his betting.

I believe he's probably been betting all his adult life (he looks age mid 50s to 60s). It's quite common for him to collect around £800 or so when one of his trebles lands.

It turns out he'd moved about 30 miles away and had started betting with Hills near where he's living. very recently hes been asked to provide proof of his income to support his betting. He told them where to go and they've said he can't bet with them unless he complies. Recently he landed a treble which comes to about £800 but Hills refuse to pay out unless he complies with their source of funds check.

He told me they take pictures of punters and build up a profile. He tried to bet in another shop and was refused there. He tried to bet with Ladbrokes but very quickly the same thing seems to be happening there.

I wondered how long it would take for this to reach the high street and here we are.

What's distrurbing about this for us traders is not just a source of funds check but even a potential threat of limiting time connected to online accounts. Many of us run automation which means being logged into bet angel for the whole day.

[wearthefoxhat]

I just thought I'd share a recent experience. I ran into a betting aquaintance that I hadn't seen since just before the pandemic. I knew him from a particular Hills shop that I sometimes go in to watch the shows and my trades.

This particular punter is very shrewd and a good judge of greyhound racing. He tends to bet on bookmaker specials like total winning distances for meetings, race favourite points for win and place across meetings etc plus general sport. He's particularly good at landing trebles and accumulators and tends to stake £100+. He's very calm and collected while bettiing and takes it all in his stride. Not sure what he does for a living but get the impression hes's likely senior or high up in his work certainly not short of money and definately comfortable with the level of his betting.

I believe he's probably been betting all his adult life (he looks age mid 50s to 60s). It's quite common for him to collect around £800 or so when one of his trebles lands.

It turns out he'd moved about 30 miles away and had started betting with Hills near where he's living. very recently hes been asked to provide proof of his income to support his betting. He told them where to go and they've said he can't bet with them unless he complies. Recently he landed a treble which comes to about £800 but Hills refuse to pay out unless he complies with their source of funds check.

He told me they take pictures of punters and build up a profile. He tried to bet in another shop and was refused there. He tried to bet with Ladbrokes but very quickly the same thing seems to be happening there.

I wondered how long it would take for this to reach the high street and here we are.

What's distrurbing about this for us traders is not just a source of funds check but even a potential threat of limiting time connected to online accounts. Many of us run automation which means being logged into bet angel for the whole day.

I haven't bet seriously in a betting shop for a long time, so can only comment how I think they will handle things going forward.

I would anticipate that they observe the total stake of the customer. So that chap, betting £100 cash several times, maybe 5 times, might meet a head office criteria to get their identity checks. Of course the customer can refuse and then leave.

From what you say, taking photographs and seemingly sharing them with other shops nearby, smacks of how casino's operate when dealing with cheaters/advantage players (card counters). If it is advanced in that way, he won't get any sort of bet on in the UK.

Withholding their winnings though is below the belt for sure. Sounds like a member of staff being somewhat too zealous. A phone call to head office or their area manager would sort that one out.

I for one wouldn't want any personal data/information shared with the local betting staff, not even Betfair if ever they asked.

I also predict, many customers would also refuse and we will be hearing of a lot more betting shops closing in the next year or so.

[pedro1886]

After having my BF exhange account for over 3 years I received an email on fri 28th jan stating my account has been suspended.
After talking to live chat they said the security team wanted driver license, copy of a bill, pictures of cards using to deposit and screen shot of online bank linked to the card

I provided everything and Im a little worried that it's not been resolved yet. The only people I may have is that I hadn't updated my address from 6 months ago.

I've done it now & provided everything. After speaking to a few users, small issues are usually sorted in minutes.

sent an email to escalations and got the ping back stating this email is no longer checked.

I get different answers on live chat from "the security team are very busy" to "its to do with gambling laws"

[MobiusGrey]

After having my BF exhange account for over 3 years I received an email on fri 28th jan stating my account has been suspended.
After talking to live chat they said the security team wanted driver license, copy of a bill, pictures of cards using to deposit and screen shot of online bank linked to the card

I provided everything and Im a little worried that it's not been resolved yet. The only people I may have is that I hadn't updated my address from 6 months ago.

I've done it now & provided everything. After speaking to a few users, small issues are usually sorted in minutes.

sent an email to escalations and got the ping back stating this email is no longer checked.

I get different answers on live chat from "the security team are very busy" to "its to do with gambling laws"

Sorry can't offer you any advice but I did wonder if I was seeing more liquidity over at Betdaq recently. These continued issues with Betfair may explain it.

[Derek27]

After having my BF exhange account for over 3 years I received an email on fri 28th jan stating my account has been suspended.
After talking to live chat they said the security team wanted driver license, copy of a bill, pictures of cards using to deposit and screen shot of online bank linked to the card

I provided everything and Im a little worried that it's not been resolved yet. The only people I may have is that I hadn't updated my address from 6 months ago.

I've done it now & provided everything. After speaking to a few users, small issues are usually sorted in minutes.

sent an email to escalations and got the ping back stating this email is no longer checked.

I get different answers on live chat from "the security team are very busy" to "its to do with gambling laws"

If you look further back down this thread you'll find Peter had similar problems and it was related to his address.

[pedro1886]

After having my BF exhange account for over 3 years I received an email on fri 28th jan stating my account has been suspended.
After talking to live chat they said the security team wanted driver license, copy of a bill, pictures of cards using to deposit and screen shot of online bank linked to the card

I provided everything and Im a little worried that it's not been resolved yet. The only people I may have is that I hadn't updated my address from 6 months ago.

I've done it now & provided everything. After speaking to a few users, small issues are usually sorted in minutes.

sent an email to escalations and got the ping back stating this email is no longer checked.

I get different answers on live chat from "the security team are very busy" to "its to do with gambling laws"

If you look further back down this thread you'll find Peter had similar problems and it was related to his address.

LC just saying they cant do anything untill the security team review my docs

[pedro1886]

On sunday night i logged in and seen that i can now withdraw & I can log into BA through my account

never had any emails from BF telling me everything was fine

[Derek27]

Pleased to hear that.

[Euler]

On sunday night i logged in and seen that i can now withdraw & I can log into BA through my account

never had any emails from BF telling me everything was fine

It would be helpful if they can some sort of dialogue wouldn't it? Glad it's sorted.

[Dallas]

On sunday night i logged in and seen that i can now withdraw & I can log into BA through my account

never had any emails from BF telling me everything was fine

It would be helpful if they can some sort of dialogue wouldn't it? Glad it's sorted.

+1

But the main thing is you have it back

[pedro1886]

Thanks for the advice on this thread.

As I previously stated I emailed escalations & I got a ticket number off LC. Both I was told was "useless as the security teams need to manually review your docs". They even quoted their Ts&Cs "we have the right to suspend or close an account without notice...."
Charming.

I'm hoping it was nothing sinister and they had ran my account & seen I no longer lived at my last address. It was more to do with things like this being resolved quickly.

Just a bit annoying that they turned it back on without letting me know.

Anyway. Thanks again

[Naffman]

My account has been closed, unbelievable innit, I have just arrived in Norway (probably due to this even though it is legal here) and I have no escalation other than to go to IBAS! I’ve emailed Peter Jackson before and he got me in touch with someone so am hopeful that will work again, have £10k sitting in my account that basically they don’t want to refund either, utter madness.

[Naffman]

So basically as well if i can’t reopen my account they probably get to keep all my balance too as I didn’t deposit that much but earnt it instead, total scumbags at least call me or something to let me know if something was up so it could be rectified not just close the account and that be the end of it!!

[Naffman]

Is emailing Peter Jackson which is what I’ve just done the best way or is there someone better to get in touch with?