If you look further back down this thread you'll find Peter had similar problems and it was related to his address.pedro1886 wrote: ↑Sat Jan 29, 2022 1:37 pmAfter having my BF exhange account for over 3 years I received an email on fri 28th jan stating my account has been suspended.
After talking to live chat they said the security team wanted driver license, copy of a bill, pictures of cards using to deposit and screen shot of online bank linked to the card
I provided everything and Im a little worried that it's not been resolved yet. The only people I may have is that I hadn't updated my address from 6 months ago.
I've done it now & provided everything. After speaking to a few users, small issues are usually sorted in minutes.
sent an email to escalations and got the ping back stating this email is no longer checked.
I get different answers on live chat from "the security team are very busy" to "its to do with gambling laws"
Betfair Account Restrictions & closed accounts - Getting them removed and accounts reopened
LC just saying they cant do anything untill the security team review my docsDerek27 wrote: ↑Sat Jan 29, 2022 2:01 pmIf you look further back down this thread you'll find Peter had similar problems and it was related to his address.pedro1886 wrote: ↑Sat Jan 29, 2022 1:37 pmAfter having my BF exhange account for over 3 years I received an email on fri 28th jan stating my account has been suspended.
After talking to live chat they said the security team wanted driver license, copy of a bill, pictures of cards using to deposit and screen shot of online bank linked to the card
I provided everything and Im a little worried that it's not been resolved yet. The only people I may have is that I hadn't updated my address from 6 months ago.
I've done it now & provided everything. After speaking to a few users, small issues are usually sorted in minutes.
sent an email to escalations and got the ping back stating this email is no longer checked.
I get different answers on live chat from "the security team are very busy" to "its to do with gambling laws"
Thanks for the advice on this thread.
As I previously stated I emailed escalations & I got a ticket number off LC. Both I was told was "useless as the security teams need to manually review your docs". They even quoted their Ts&Cs "we have the right to suspend or close an account without notice...."
Charming.
I'm hoping it was nothing sinister and they had ran my account & seen I no longer lived at my last address. It was more to do with things like this being resolved quickly.
Just a bit annoying that they turned it back on without letting me know.
Anyway. Thanks again
As I previously stated I emailed escalations & I got a ticket number off LC. Both I was told was "useless as the security teams need to manually review your docs". They even quoted their Ts&Cs "we have the right to suspend or close an account without notice...."
Charming.
I'm hoping it was nothing sinister and they had ran my account & seen I no longer lived at my last address. It was more to do with things like this being resolved quickly.
Just a bit annoying that they turned it back on without letting me know.
Anyway. Thanks again
My account has been closed, unbelievable innit, I have just arrived in Norway (probably due to this even though it is legal here) and I have no escalation other than to go to IBAS! I’ve emailed Peter Jackson before and he got me in touch with someone so am hopeful that will work again, have £10k sitting in my account that basically they don’t want to refund either, utter madness.
So basically as well if i can’t reopen my account they probably get to keep all my balance too as I didn’t deposit that much but earnt it instead, total scumbags at least call me or something to let me know if something was up so it could be rectified not just close the account and that be the end of it!!
Sorry to hear that Naffman. I can only say all the regulars on this forum who had their account suspended/closed (including Peter when he changed address) have had it re-opened eventually. If they closed it without contacting you, my guess is it's a mistake or the wrong account was closed. Good luck.
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Why was the account closed? Was it just because you logged in from a different country? Not made any deposits for a while either?