Happy Corner

Relax and chat about anything not covered elsewhere.
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Derek27
Posts: 23468
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

After a whole week hitting my head against a brick wall being told that I can't have a new account, change your password, etc. I finally spoke to a redhead (judging by her cartoon icon) and she offered me a new account without any fuss. :D

The only snag was when I was enquiring about the account being linked for PC purposes, I had that sinking feeling when I realised I'd have to explain to her what premium charge is and why they need to be linked. Ten minutes later I figured out it's an automatic process. I just wish there was some level of consistency in their training. Never did hear back from the escalation team or the VIP team. And the responsible team (that's their actual name!) are no better than the chat agents!
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Euler
Posts: 24700
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

Betfair used to have a large call centre in Stevenage, you could actually speak to a human. I fear the age of Covid-19 has wiped out a lot of a call centres, of which hardly any will return.
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Derek27
Posts: 23468
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

Euler wrote:
Thu Nov 26, 2020 1:08 pm
Betfair used to have a large call centre in Stevenage, you could actually speak to a human. I fear the age of Covid-19 has wiped out a lot of a call centres, of which hardly any will return.
When BJ said work from home if you can, I was quite surprised how many people I knew with office jobs who were able to do that without much restriction, even video meetings were a breeze. You'd think Betfair with all the technology employed to power the exchange would find a way of doing that.
spreadbetting
Posts: 3140
Joined: Sun Jan 31, 2010 8:06 pm

I'd imagine Betfair have outsourced their call centre like most companies seem to.

Back in the day I used to work with a guy who's mate was a call centre manager and used to send him tips from winning accounts. I'd hope security has tightened up a bit since then :o
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ANGELS15
Posts: 844
Joined: Wed Mar 22, 2017 9:57 am

Euler wrote:
Thu Nov 26, 2020 1:08 pm
Betfair used to have a large call centre in Stevenage, you could actually speak to a human. I fear the age of Covid-19 has wiped out a lot of a call centres, of which hardly any will return.
I remember those days when you could speak quite easily to someone from the UK. They also used to have an actual technical support team that was quite good and could help you resolve issues with the mobile app.This was particularly useful in the early days of the app for the different platforms, Blackberry, Iphone, Android etc.They even had their own direct telephone no.

Sadly in recent years as has been already said the call centre has been moved abroad for several years now. The so called 'Help desk' seems to consist of people with little more knowlege than the ordinary operators or indeed oneself.

There are technical people around but they very much lurk in the background and are practically impossible to speak to directly. A sad state of affairs particularly when I read the threads about people's accounts being closed out of the blue. In the past you would no doubt have been able to speak to someone and clear the matter up relatively quickly.
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Derek27
Posts: 23468
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

ANGELS15 wrote: The so called 'Help desk' seems to consist of people with little more knowlege than the ordinary operators or indeed oneself.
Their help desk is nothing more than a punch bag for customers to take out their frustration on when there's an outage. :lol:
Korattt
Posts: 2405
Joined: Mon Dec 21, 2015 6:46 pm

this made me chuckle at work today.. ✉️

CC56F366-40D4-4A2F-A985-8778CC1DFD7D.jpeg
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Atho55
Posts: 637
Joined: Tue Oct 06, 2015 1:37 pm
Location: Home of Triumph Motorcycles

After making predictions every day since mid April this year, today was the first all green day on the Aus racing. Just under 15,000 made with 7643 returning >£0

Full House.jpg
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jimibt
Posts: 3641
Joined: Mon Nov 30, 2015 6:42 pm
Location: Narnia

Atho55 wrote:
Fri Dec 11, 2020 10:02 am
After making predictions every day since mid April this year, today was the first all green day on the Aus racing. Just under 15,000 made with 7643 returning >£0


Full House.jpg
nice work... here's to continued success :) ;)
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Derek27
Posts: 23468
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

Feeling lucky tonight. :D I was gonna purchase a treadmill but the site that I bookmarked was no longer working. Then I found this. :shock: :o

https://uk.trustpilot.com/review/fitnessnext.co.uk
NickH
Posts: 174
Joined: Tue May 21, 2019 7:54 am

Derek27 wrote:
Wed Dec 23, 2020 10:24 pm
Feeling lucky tonight. :D I was gonna purchase a treadmill but the site that I bookmarked was no longer working. Then I found this. :shock: :o

https://uk.trustpilot.com/review/fitnessnext.co.uk
That treadmill would have given you a run for your money :roll: ;)
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Derek27
Posts: 23468
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

NickH wrote:
Wed Dec 23, 2020 10:40 pm
Derek27 wrote:
Wed Dec 23, 2020 10:24 pm
Feeling lucky tonight. :D I was gonna purchase a treadmill but the site that I bookmarked was no longer working. Then I found this. :shock: :o

https://uk.trustpilot.com/review/fitnessnext.co.uk
That treadmill would have given you a run for your money :roll: ;)
That treadmill would certainly have given the first poster's 70-year-old mother-in-law a run for her money!
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Derek27
Posts: 23468
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

Derek27 wrote:
Fri Dec 25, 2020 9:40 pm
My Christmas Day!

Popped out to empty the bins before cooking my Christmas dinner. Found a young woman in distress and on the phone to the police. Then a guy came running after her and she asked me for help, as this guy just attacked her. The guy buggered off and I invited her and her 3-y-o daughter into my flat and called the police again. Three police officers called round, after a lengthy discussion they decided to nick the guy who lived just around the corner, but only after backup arrived. It took 7 police officers to arrest a man as old as I am!

Spent the rest of the afternoon with this lovely lady [Kaf, I'm not bragging ;) ], but in the meantime, her 3-y-o daughter ran amock in my living room. Completely rearranged it. I had to move every small object of value out of reach, she opened a kitchen draw and helped herself to bags of crisps, dropping most of them on the floor. I had a 6-pack of small orange juice cartons, I gave her a carton of orange juice but she eventually opened all of them, drank a bit of each and spilt the rest on the floor, perhaps to wash away the crisps. I later found my landline phone in the kitchen sink and the contents of my coffee table behind the sofa! A whole hour to clean up afterwards!

Full respect to anyone who's had children - don't know how you managed for 18 years. :lol:
After all that - I've got myself a bird! :D :D :D

Anyone got any tips on how to be romantic and sweep a woman off her feet? :lol:
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Kai
Posts: 6092
Joined: Tue Jan 20, 2015 12:21 pm

Derek27 wrote:
Mon Dec 28, 2020 1:19 am
Derek27 wrote:
Fri Dec 25, 2020 9:40 pm
My Christmas Day!

Popped out to empty the bins before cooking my Christmas dinner. Found a young woman in distress and on the phone to the police. Then a guy came running after her and she asked me for help, as this guy just attacked her. The guy buggered off and I invited her and her 3-y-o daughter into my flat and called the police again. Three police officers called round, after a lengthy discussion they decided to nick the guy who lived just around the corner, but only after backup arrived. It took 7 police officers to arrest a man as old as I am!

Spent the rest of the afternoon with this lovely lady [Kaf, I'm not bragging ;) ], but in the meantime, her 3-y-o daughter ran amock in my living room. Completely rearranged it. I had to move every small object of value out of reach, she opened a kitchen draw and helped herself to bags of crisps, dropping most of them on the floor. I had a 6-pack of small orange juice cartons, I gave her a carton of orange juice but she eventually opened all of them, drank a bit of each and spilt the rest on the floor, perhaps to wash away the crisps. I later found my landline phone in the kitchen sink and the contents of my coffee table behind the sofa! A whole hour to clean up afterwards!

Full respect to anyone who's had children - don't know how you managed for 18 years. :lol:
After all that - I've got myself a bird! :D :D :D

Anyone got any tips on how to be romantic and sweep a woman off her feet? :lol:
Well, haters would say that dating a single mum is like continuing someone else's save game :)

But saving a damsel in distress on flippin' Xmas should already be romantic enough ;)
jamesg46
Posts: 3769
Joined: Sat Jul 30, 2016 1:05 pm

Just be yourself, take her out to a local park & set a bench on fire, but the biggest lesson I've learned is you should always be wrong even when right, thats the most romantic thing ever.
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