Euler wrote: ↑Thu Nov 26, 2020 1:08 pm
Betfair used to have a large call centre in Stevenage, you could actually speak to a human. I fear the age of Covid-19 has wiped out a lot of a call centres, of which hardly any will return.
I remember those days when you could speak quite easily to someone from the UK. They also used to have an actual technical support team that was quite good and could help you resolve issues with the mobile app.This was particularly useful in the early days of the app for the different platforms, Blackberry, Iphone, Android etc.They even had their own direct telephone no.
Sadly in recent years as has been already said the call centre has been moved abroad for several years now. The so called 'Help desk' seems to consist of people with little more knowlege than the ordinary operators or indeed oneself.
There are technical people around but they very much lurk in the background and are practically impossible to speak to directly. A sad state of affairs particularly when I read the threads about people's accounts being closed out of the blue. In the past you would no doubt have been able to speak to someone and clear the matter up relatively quickly.
