Happy Corner

Relax and chat about anything not covered elsewhere.
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Derek27
Posts: 10385
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

After a whole week hitting my head against a brick wall being told that I can't have a new account, change your password, etc. I finally spoke to a redhead (judging by her cartoon icon) and she offered me a new account without any fuss. :D

The only snag was when I was enquiring about the account being linked for PC purposes, I had that sinking feeling when I realised I'd have to explain to her what premium charge is and why they need to be linked. Ten minutes later I figured out it's an automatic process. I just wish there was some level of consistency in their training. Never did hear back from the escalation team or the VIP team. And the responsible team (that's their actual name!) are no better than the chat agents!
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Euler
Posts: 20417
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ
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Betfair used to have a large call centre in Stevenage, you could actually speak to a human. I fear the age of Covid-19 has wiped out a lot of a call centres, of which hardly any will return.
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Derek27
Posts: 10385
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

Euler wrote:
Thu Nov 26, 2020 1:08 pm
Betfair used to have a large call centre in Stevenage, you could actually speak to a human. I fear the age of Covid-19 has wiped out a lot of a call centres, of which hardly any will return.
When BJ said work from home if you can, I was quite surprised how many people I knew with office jobs who were able to do that without much restriction, even video meetings were a breeze. You'd think Betfair with all the technology employed to power the exchange would find a way of doing that.
spreadbetting
Posts: 3140
Joined: Sun Jan 31, 2010 8:06 pm

I'd imagine Betfair have outsourced their call centre like most companies seem to.

Back in the day I used to work with a guy who's mate was a call centre manager and used to send him tips from winning accounts. I'd hope security has tightened up a bit since then :o
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ANGELS15
Posts: 541
Joined: Wed Mar 22, 2017 9:57 am

Euler wrote:
Thu Nov 26, 2020 1:08 pm
Betfair used to have a large call centre in Stevenage, you could actually speak to a human. I fear the age of Covid-19 has wiped out a lot of a call centres, of which hardly any will return.
I remember those days when you could speak quite easily to someone from the UK. They also used to have an actual technical support team that was quite good and could help you resolve issues with the mobile app.This was particularly useful in the early days of the app for the different platforms, Blackberry, Iphone, Android etc.They even had their own direct telephone no.

Sadly in recent years as has been already said the call centre has been moved abroad for several years now. The so called 'Help desk' seems to consist of people with little more knowlege than the ordinary operators or indeed oneself.

There are technical people around but they very much lurk in the background and are practically impossible to speak to directly. A sad state of affairs particularly when I read the threads about people's accounts being closed out of the blue. In the past you would no doubt have been able to speak to someone and clear the matter up relatively quickly.
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Derek27
Posts: 10385
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

ANGELS15 wrote: The so called 'Help desk' seems to consist of people with little more knowlege than the ordinary operators or indeed oneself.
Their help desk is nothing more than a punch bag for customers to take out their frustration on when there's an outage. :lol:
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Korattt
Posts: 1834
Joined: Mon Dec 21, 2015 6:46 pm

this made me chuckle at work today.. ✉️

CC56F366-40D4-4A2F-A985-8778CC1DFD7D.jpeg
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Atho55
Posts: 480
Joined: Tue Oct 06, 2015 1:37 pm

After making predictions every day since mid April this year, today was the first all green day on the Aus racing. Just under 15,000 made with 7643 returning >£0

Full House.jpg
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jimibt
Posts: 2870
Joined: Mon Nov 30, 2015 6:42 pm

Atho55 wrote:
Fri Dec 11, 2020 10:02 am
After making predictions every day since mid April this year, today was the first all green day on the Aus racing. Just under 15,000 made with 7643 returning >£0


Full House.jpg
nice work... here's to continued success :) ;)
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Derek27
Posts: 10385
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

Feeling lucky tonight. :D I was gonna purchase a treadmill but the site that I bookmarked was no longer working. Then I found this. :shock: :o

https://uk.trustpilot.com/review/fitnessnext.co.uk
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