It is utterly ridicoulous that Nat West are saying there is nothing they can do. Banks have suspense accounts where funds tend to be diverted if there is an error somewhere. The banks should have a team who can check these accounts to see where the money has gone. It can't just vanish into thin air.Realrocknrolla wrote: ↑Thu Mar 04, 2021 3:59 pmDaughter went to buy her car today.
Paid by card (Natwest)
Transaction was voided and have void receipt.
Funds have left account and Natwest have said it is authorised. Gave authorisation number.
Car dealer has rang his bank and merchant (both Barclays) they say it isn’t showing on there system. He used the Natwest authorisation number.
Natwest fraud say there isn’t anything they can do they say it’s been authorised even though a void receipt is in hand.
Car dealer won’t let car go. Rightfully so.
Natwest are a bunch of jokers.
Daughter has no car and £5500 gone out the account!
Any advice is appreciated!
Keep on at them they need to get their arses in gear.
Do let us know the outcome.