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Derek27
Posts: 10025
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

Been locked out of my Betfair account even though I never typed an incorrect password! The password reset page doesn't work, it claims the URL is no longer valid and takes me round in circles. And now I'll probably have to spend all night on the Betfair chat waiting for a response. Gundagai starts in 10 minutes. :x
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Derek27
Posts: 10025
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

flipping useless this chat facility! Been waiting half-an-hour, no response, don't even know if anyone's there!
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Derek27
Posts: 10025
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

Wankers! Almost two hours waiting, eventually got into my account with the SMS reset, they never did get back. Thanks a flipping lot Betfair!!
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Derek27
Posts: 10025
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

Three people have tried to log into my account, apparently from different parts of the world!
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Derek27
Posts: 10025
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

I've switched on 2-step authentication now. I didn't realise you only need to do it for new devices. :)
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wearthefoxhat
Posts: 1770
Joined: Sun Feb 18, 2018 9:55 am

Derek27 wrote:
Fri Nov 13, 2020 4:08 am
Three people have tried to log into my account, apparently from different parts of the world!
I tried Dewick...Obvs didn't work..
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Derek27
Posts: 10025
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

18:39, Nov 13
You: Hi, can you please reopen my current query, it closed at your end.
Info: You are now connected to Betfair.
18:39, Nov 13
Betfair: Could your account be closed for any of the following reasons? 👇 [closed, suspended, verification, I don't know]
18:40, Nov 13
You: What the fuck are you talking about???
18:40, Nov 13
Betfair: No problem, to make things faster can you please confirm your email and date of birth before I transfer you to an agent please?
:roll: :roll: :roll:
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Derek27
Posts: 10025
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

Info: Welcome to Betfair. Please let us know about your query, the more information we have the faster we
can help.
3:01, Nov 17
You: Hi, somebody's repeatedly trying to log into my account and as a result the account is locked. What do
I do?
Info: You are now connected to Betfair.
3:01, Nov 17
Betfair: No problem, resetting your username or password is easy. Which do you require help with today?
3:01, Nov 17
You: Username
3:01, Nov 17
Betfair: To be reminded of your username, can you please provide your email address?
3:02, Nov 17
You: I don't need to reset my password, somebody has my username and has tried logging in 30 times in the
last few minutes! Resetting the password is no use because they'll keep trying?
3:02, Nov 17
Betfair: Sorry, that didn't look like a valid email address, could you try re-typing please?
3:03, Nov 17
You: Can you flipping read?
3:03, Nov 17
Betfair: Let's try another way to find your account! 😊 Can you provide your date of birth please?
3:03, Nov 17
You: xxxx
3:03, Nov 17
Betfair: Can you also provide your first name, please?
3:03, Nov 17
You: Derek
3:03, Nov 17
Betfair: And finally, your surname please?
3:04, Nov 17
You: xxxx
3:04, Nov 17
Betfair: A username reminder has now been sent to the email address: xxxx
3:04, Nov 17
Betfair: Please keep in mind that it may take a few minutes to reach your inbox, also be sure to check your
spam folder.
3:04, Nov 17
Betfair: Have you received your username?
3:04, Nov 17
You: I KNOW WHAT MY flipping USERNAME IS!! CAN YOU PLEASE READ MY MESSAGE!
3:05, Nov 17
Betfair: You will now be sent through to a customer service adviser who can help.
:evil: :evil:
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Derek27
Posts: 10025
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

Looks like I'm completely fucked! I can't trade in case they start logging in again and lock the account.

Edit: They're escalating the issue to their 'Responsible' team!!! I didn't know they had a responsible team. :lol:
Last edited by Derek27 on Tue Nov 17, 2020 4:27 am, edited 1 time in total.
rik
Posts: 1189
Joined: Sat Jan 25, 2014 5:16 am
Location: London

why are you talking to this bot like its a person

Try not to get too angry, they can just decide they dont want you as a customer, they clearly profile accounts in terms of betting behaviour they probably keep record of how much work you are in terms of occupying customer support complaining etc
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