Betfair Account Restrictions & closed accounts - Getting them removed and accounts reopened

News, chat and debate about the Betfair betting exchange.
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Emmson
Posts: 3363
Joined: Mon Feb 29, 2016 6:47 pm

Derek27 wrote:
Fri Mar 26, 2021 6:53 pm
zippus wrote:
Fri Mar 26, 2021 6:44 pm
whimsies wrote:
Fri Mar 26, 2021 6:11 pm
I am a PC payer and am only allowed 300 per week, did tell them I didn't care as never deposit.
That's impressive. Fair play. This doesn't fit my style because I (used to) draw down the daily winnings and only ever left the £5k bank in the account. I'm not a fan of building up big balances and it's been nice seeing the net deposits figure nudge downwards.
I withdraw monthly, and a fixed amount rather than profits. I wouldn't recommend withdrawing daily. I think Betfair may get charged by the banks for a withdrawal and they're not keen on customers who deposit and withdraw frequently, although I'm not sure at what frequency they start charging for it.
I withdraw every day, sometimes twice and for years now

It's the other end I've been worried about, lloyds bank ;)
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Derek27
Posts: 23475
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

Emmson wrote:
Fri Mar 26, 2021 6:59 pm
Derek27 wrote:
Fri Mar 26, 2021 6:53 pm
zippus wrote:
Fri Mar 26, 2021 6:44 pm


That's impressive. Fair play. This doesn't fit my style because I (used to) draw down the daily winnings and only ever left the £5k bank in the account. I'm not a fan of building up big balances and it's been nice seeing the net deposits figure nudge downwards.
I withdraw monthly, and a fixed amount rather than profits. I wouldn't recommend withdrawing daily. I think Betfair may get charged by the banks for a withdrawal and they're not keen on customers who deposit and withdraw frequently, although I'm not sure at what frequency they start charging for it.
I withdraw every day, sometimes twice and for years now

It's the other end I've been worried about, lloyds bank ;)
Any idea what counts as excessive? Obviously it must be more than twice a day.


8. Deposit and withdrawal charges

8.1 Charges relating to the deposit and withdrawal of funds to or from your Betfair account are set out in the deposit and withdrawal pages within the ˜My Account section on the website. However, additional charges may apply in some cases to reflect the cost incurred by Betfair as a result of processing excessive transactions.

8.2 Please note that if you become eligible to incur additional deposit and withdrawal charges, we will contact you before any charges are paid.
Archiepea
Posts: 6
Joined: Fri Mar 26, 2021 12:02 pm

I,m sure Betfair look at/are involved in this forum. It would be interesting to get their view.
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Black Ladder
Posts: 47
Joined: Tue Jul 02, 2019 2:40 am

Archiepea wrote:
Sat Mar 27, 2021 12:25 pm
I,m sure Betfair look at/are involved in this forum. It would be interesting to get their view.
:lol:
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Euler
Posts: 24701
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

Archiepea wrote:
Sat Mar 27, 2021 12:25 pm
I,m sure Betfair look at/are involved in this forum. It would be interesting to get their view.
We see them browsing it regularly, but I don't think I have ever seen them post anything.
weemac
Posts: 1216
Joined: Mon Sep 16, 2013 8:16 pm

'Accounts closed and punters frustrated as affordability checks arrive by stealth'

https://www.racingpost.com/news/latest/ ... ite/480913
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Derek27
Posts: 23475
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

Black Ladder wrote:
Sat Mar 27, 2021 12:29 pm
Archiepea wrote:
Sat Mar 27, 2021 12:25 pm
I,m sure Betfair look at/are involved in this forum. It would be interesting to get their view.
:lol:
Don't laugh at a first-time poster. ;)
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LeTiss
Posts: 5386
Joined: Fri May 08, 2009 6:04 pm

The problem we have here on the Exchange is that we're not all punters

How can someone having a £1000 bet be classified as the same as a trader looking to use a £1000 bank?

There are so many grey areas to this
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Euler
Posts: 24701
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

I don't think the industry has lobbied hard enough.

Traders will put down £1k to win £10, punters £10 to win £1k
zippus
Posts: 181
Joined: Thu Jun 13, 2019 3:19 pm

Ok so things have just got worse for me...

Tried to log in to Betfair this evening to find that my account has been closed. The message reads:

"Access to this account is denied - this account has been closed. Please contact us if you have any questions."

So I contacted Customer Service - very nice and empathetic but can't really do much. Apparently, the security team sent me an email a few hours ago requesting the usual intrusive ID checks, proof of funds etc. No such email has arrived. When I pointed out that they had already been provided and in February, BF confirmed I was 'good to go', the agent said she'd mention it on my file and flag it to the security team. However, my funds would be withheld and there is no timeframe for when the account will be reviewed. Thanks BF and GC - this really helps!

I really don't know what to say to be honest. I have funds - earned legitimately - but can't work on the basis of Big Brother looking over my shoulder every time I make a loss. This is really Nanny State at its very worst.
zippus
Posts: 181
Joined: Thu Jun 13, 2019 3:19 pm

Just to update the situation.

After BF finally contacted me to ask for further information - which I supplied the same day back in mid April - I decided to wait and let their process run. [I have an account with Betdaq, so can continue trading and betting].

Having not received any acknowledgment or other correspondence from BF, I decided to log in and to my very pleasant surprise, my account is now classified as 'inactive' rather than 'closed'. So I guess that means I've passed the anti-money laundering / proof of funds criteria, so that's progress at least. So I'm now waiting in the 'chat' queue to try to make my account active again and it's a two hour wait! No doubt I'll have to be lectured at concerning 'Responsible Gambling' etc but fingers crossed the newly paternalistic BF will finally let me spend my money again!

It looks to me like they have really messed up the affordability checks to placate the GC. If they really must do this, some suggestions to them are:

1) Communicate where they are in the process. Having a change of status from 'closed' to 'inactive' needs communicating at the very least.

2) Hire some more staff. A 2 hour wait is worse than HMRC's helpdesk and that takes some doing!
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Euler
Posts: 24701
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

Rumours this week that this sort of nonsense could be dropped. Let's hope so!
zippus
Posts: 181
Joined: Thu Jun 13, 2019 3:19 pm

That's good to know. I really hope they sort this!

After finally speaking to someone on the dedicated team, the information is:

"Thank you for waiting, so I can see that your account is currently suspended for review by our team. As of yet we do not have any updates on this unfortunately.

We would not have a specific time frame on these escalations I'm afraid as it would be biased on a queue system. Our team will email you directly with an update on this once they review your account. Apologies for any inconveniences caused."

Great way to run a business! :lol:
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Derek27
Posts: 23475
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

I once ordered some tobacco that arrived promptly. But if it didn't, the complaint procedure was something like: the manager personally receives all complaints, he will acknowledge receipt of the complaint by email within 24 hours, we intend to resolve the complaint to your satisfaction within 5 days...

Why can't Betfair have a similar complaint procedure? :lol:
Trader Pat
Posts: 4327
Joined: Tue Oct 25, 2016 12:50 pm

I've been waiting for a Racing TV Xmas jumper since November!
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