Betfair Account Restrictions & closed accounts - Getting them removed and accounts reopened

News, chat and debate about the Betfair betting exchange.
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Euler
Posts: 24813
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

I can't comment specifically on affordability, but a sort of loss limit based on net winnings probably does stop people losing too much.

The big issue I have in seeing these things implemented is that it doesn't take account of the underlying activity.

Pissing away £5k a month on slots is a bit different from trading or arbing against bookies. It's a big flaw with loss limits.
mcfc1981
Posts: 352
Joined: Tue Oct 27, 2009 11:54 pm

Where can you find this budget limit?
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Euler
Posts: 24813
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

mcfc1981 wrote:
Mon Jun 14, 2021 4:43 pm
Where can you find this budget limit?
It's not applicable to everybody I suspect?
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Grinderman
Posts: 94
Joined: Sun Mar 08, 2015 2:44 pm

If you look at what I pasted in above from FAQ, it says we all have one. I suspect we may not. Below is what I have pasted in from my Player Protection tab.

Note, I am a net winner to quite a few grand. Not a losing punter.

Your Budget
This is a budget applied by us for all our customers. Budgets are based on your net deposit position. This means that depositing will reduce your budget, and withdrawing will increase it. To change your budget, you'll need to get in touch and provide some information.

Current budget:
£1,000 per month
£0 remaining
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Euler
Posts: 24813
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

Nothing on my player protection tab, just the ability to set up limits if I want.
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ShaunWhite
Posts: 9731
Joined: Sat Sep 03, 2016 3:42 am

Ditto what Euler said.
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jamesedwards
Posts: 2316
Joined: Wed Nov 21, 2018 6:16 pm

Euler wrote:
Mon Jun 14, 2021 5:55 pm
Nothing on my player protection tab, just the ability to set up limits if I want.
These days my personal experience suggests everyone has a suite of limits they can control and also a hidden set of limits controlled by the company. Whichever limit is lower will be the limit that kicks in if a threshold is reached.

Not only is this frustrating as customers trade without sight of these limits, some companies are alreqdy starting to leverage these restrictions to their own advantage. I joined a site last week and made a substantial deposit, only to find my account immediately restricted to a maximum wager of £10 exposure per market. When I tried to withdraw my deposit I was told the small print said I had to turn my initial deposit three times before I could withdraw. I'm stuck playing through hundreds of markets at £10 a pop just to get my money back out.
mcfc1981
Posts: 352
Joined: Tue Oct 27, 2009 11:54 pm

nothing on mine either
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Derek27
Posts: 23663
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

jamesedwards wrote:
Mon Jun 14, 2021 7:22 pm
Euler wrote:
Mon Jun 14, 2021 5:55 pm
Nothing on my player protection tab, just the ability to set up limits if I want.
These days my personal experience suggests everyone has a suite of limits they can control and also a hidden set of limits controlled by the company. Whichever limit is lower will be the limit that kicks in if a threshold is reached.

Not only is this frustrating as customers trade without sight of these limits, some companies are alreqdy starting to leverage these restrictions to their own advantage. I joined a site last week and made a substantial deposit, only to find my account immediately restricted to a maximum wager of £10 exposure per market. When I tried to withdraw my deposit I was told the small print said I had to turn my initial deposit three times before I could withdraw. I'm stuck playing through hundreds of markets at £10 a pop just to get my money back out.
Would you like to share the name of the company so no one else falls into the trap, and was rhe small print available before you deposited?
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ShaunWhite
Posts: 9731
Joined: Sat Sep 03, 2016 3:42 am

jamesedwards wrote:
Mon Jun 14, 2021 7:22 pm
I joined a site last week and made a substantial deposit, only to find my account immediately restricted to a maximum wager of £10 exposure per market. When I tried to withdraw my deposit I was told the small print said I had to turn my initial deposit three times before I could withdraw.
That can't be right! 3x to get any bonus maybe but surely not to just pull your own money. Who was it?
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jamesedwards
Posts: 2316
Joined: Wed Nov 21, 2018 6:16 pm

It was a c-grade site and one I'd not heard of until recently. Will let you know the name once (if ever) I actually manage to get my money back. Proving difficult as it as and don't want to add to the risk.

It does clearly state in the (expansive) Ts and Cs that the site reserves the right to restrict stake and/or markets available at any time and in a separate section that any deposit must be traded through at least 3x. In theory therefore if you combine the two there's nothing to stop them denying you access to any markets and keeping the cash forever! I expect the Ts and Cs were available prior to deposit but who actually ever wades through them all? It seems these days you actually do have to though, or risk getting burnt.
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Naffman
Posts: 5642
Joined: Sun Aug 11, 2013 5:46 am

Deposited £5k yesterday for Ascot and they tried to contact me this morning from a private number (didnt answer) and since then they've suspended my account
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Dallas
Posts: 22722
Joined: Sun Aug 09, 2015 10:57 pm
Location: Working From Home

Naffman wrote:
Tue Jun 15, 2021 12:18 pm
Deposited £5k yesterday for Ascot and they tried to contact me this morning from a private number (didnt answer) and since then they've suspended my account
You'd think they could show some common sense, given RA is about to start.

Hope you get it sorted out quickly and in time
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Naffman
Posts: 5642
Joined: Sun Aug 11, 2013 5:46 am

Dallas wrote:
Tue Jun 15, 2021 12:25 pm
Naffman wrote:
Tue Jun 15, 2021 12:18 pm
Deposited £5k yesterday for Ascot and they tried to contact me this morning from a private number (didnt answer) and since then they've suspended my account
You'd think they could show some common sense, given RA is about to start.

Hope you get it sorted out quickly and in time
Just on with them now, sounds as though the GC has put some controls over them, £100 deposit for everyone now it seems
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Dallas
Posts: 22722
Joined: Sun Aug 09, 2015 10:57 pm
Location: Working From Home

Naffman wrote:
Tue Jun 15, 2021 12:36 pm
Dallas wrote:
Tue Jun 15, 2021 12:25 pm
Naffman wrote:
Tue Jun 15, 2021 12:18 pm
Deposited £5k yesterday for Ascot and they tried to contact me this morning from a private number (didnt answer) and since then they've suspended my account
You'd think they could show some common sense, given RA is about to start.

Hope you get it sorted out quickly and in time
Just on with them now, sounds as though the GC has put some controls over them, £100 deposit for everyone now it seems
WTF!
Even if you can jump through the affordability hoops or offer a good reason like you want to bet a large amount on a major event?

Thats sounds like a death nail if they pursue that course!
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