Betfair Account Restrictions & closed accounts - Getting them removed and accounts reopened

News, chat and debate about the Betfair betting exchange.
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Naffman
Posts: 5642
Joined: Sun Aug 11, 2013 5:46 am

jimibt wrote:
Tue Jun 15, 2021 12:46 pm
ShaunWhite wrote:
Mon Jun 14, 2021 7:02 pm
Ditto what Euler said.
likewise, on clicking on [Deposit Limit], mine is set as such:

Current Limit: No Limit Set

Looks like you may have to opt in - not sure tho', only just looked at this player protection part for the 1st time today and haven't deposited for quite a long time.
Mine says no limit set too
Trader Pat wrote:
Tue Jun 15, 2021 12:56 pm
Naffman wrote:
Tue Jun 15, 2021 12:36 pm
Just on with them now, sounds as though the GC has put some controls over them, £100 deposit for everyone now it seems

That surely can't right?! If that's the case the liquidity on the exchange will fall through the floor!

Hope you get it sorted Naffman
Thanks, yeah all sorted now only took 15 mins but definitely worth keeping what you need in BF instead of withdrawing then depositing again
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wearthefoxhat
Posts: 3221
Joined: Sun Feb 18, 2018 9:55 am

Trader Pat wrote:
Tue Jun 15, 2021 12:56 pm
Naffman wrote:
Tue Jun 15, 2021 12:36 pm
Just on with them now, sounds as though the GC has put some controls over them, £100 deposit for everyone now it seems

That surely can't right?! If that's the case the liquidity on the exchange will fall through the floor!

Hope you get it sorted Naffman
+1

Suspiciously, it seems they're trying to deter those that withdraw and then deposit soon after.
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jimibt
Posts: 3668
Joined: Mon Nov 30, 2015 6:42 pm
Location: Narnia

Naffman wrote:
Tue Jun 15, 2021 1:17 pm
jimibt wrote:
Tue Jun 15, 2021 12:46 pm
ShaunWhite wrote:
Mon Jun 14, 2021 7:02 pm
Ditto what Euler said.
likewise, on clicking on [Deposit Limit], mine is set as such:

Current Limit: No Limit Set

Looks like you may have to opt in - not sure tho', only just looked at this player protection part for the 1st time today and haven't deposited for quite a long time.
Mine says no limit set too
Trader Pat wrote:
Tue Jun 15, 2021 12:56 pm
Naffman wrote:
Tue Jun 15, 2021 12:36 pm
Just on with them now, sounds as though the GC has put some controls over them, £100 deposit for everyone now it seems

That surely can't right?! If that's the case the liquidity on the exchange will fall through the floor!

Hope you get it sorted Naffman
Thanks, yeah all sorted now only took 15 mins but definitely worth keeping what you need in BF instead of withdrawing then depositing again
that's interesting to note. i often have wondered what controls would be put in place if i were regularly charging up my bank for specials and then withdrawing again on completion of the tournament/event.
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Euler
Posts: 24813
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

Naffman wrote:
Tue Jun 15, 2021 12:18 pm
Deposited £5k yesterday for Ascot and they tried to contact me this morning from a private number (didnt answer) and since then they've suspended my account
That's completely ridiculous
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Naffman
Posts: 5642
Joined: Sun Aug 11, 2013 5:46 am

Euler wrote:
Tue Jun 15, 2021 2:11 pm
Naffman wrote:
Tue Jun 15, 2021 12:18 pm
Deposited £5k yesterday for Ascot and they tried to contact me this morning from a private number (didnt answer) and since then they've suspended my account
That's completely ridiculous
Will drive everyone to the illegal books/exchanges
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Euler
Posts: 24813
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

Is there any particular reason why they would do this to you?
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jamesedwards
Posts: 2316
Joined: Wed Nov 21, 2018 6:16 pm

Naffman wrote:
Tue Jun 15, 2021 12:36 pm


Thanks, yeah all sorted now only took 15 mins but definitely worth keeping what you need in BF instead of withdrawing then depositing again
Out of interest, how did you get this sorted so quickly? Which comms method did you use?
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Naffman
Posts: 5642
Joined: Sun Aug 11, 2013 5:46 am

jamesedwards wrote:
Tue Jun 15, 2021 9:28 pm
Naffman wrote:
Tue Jun 15, 2021 12:36 pm


Thanks, yeah all sorted now only took 15 mins but definitely worth keeping what you need in BF instead of withdrawing then depositing again
Out of interest, how did you get this sorted so quickly? Which comms method did you use?
The email had a link to the live chat
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Derek27
Posts: 23662
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

Absolutely incredible!! Live chat quickly resolved a problem in 15 minutes. :shock:
Anbell
Posts: 2055
Joined: Fri Apr 05, 2019 2:31 am


Thanks, yeah all sorted now only took 15 mins but definitely worth keeping what you need in BF instead of withdrawing then depositing again
Happy for you
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gazuty
Posts: 2547
Joined: Sun Jun 26, 2011 11:03 am
Location: Green land :)

When I logged in yesterday was confronted with a pop up screen asking me to set a max deposit limit.

Did that happen for other users and did it happen for any aust based users?

I chose to skip setting a deposit limit (mainly because I don’t make deposits, only occasional withdrawals - in a zero interest rate environment I’m “happy” to take the risk on betfair insolvency for my balance).
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Euler
Posts: 24813
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

Not seen anything myself.

I am still getting regular messages from people affected though. I think Betfair has done a terrible job on this. It's difficult to comprehend what a bad job they have done. Catching too many people in the net and not acting quickly enough to reverse blatantly poor decisions.
Buz
Posts: 15
Joined: Fri Apr 30, 2021 1:48 pm

gazuty wrote:
Thu Jun 17, 2021 10:41 pm
When I logged in yesterday was confronted with a pop up screen asking me to set a max deposit limit.

Did that happen for other users and did it happen for any aust based users?

I chose to skip setting a deposit limit (mainly because I don’t make deposits, only occasional withdrawals - in a zero interest rate environment I’m “happy” to take the risk on betfair insolvency for my balance).
Yes, same thing happened to me. My TAB account has been giving me the same prompt every time I sign into it for the past couple of weeks, don't know of any change to any relevant laws so I'm guessing there was a court case somewhere recently that found in favour of a problem gambler.
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Derek27
Posts: 23662
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

I've become immune to "set deposit limits" or "when the fun stops stop". It's like an annoying record that's constantly being played in the background.
Hastings101
Posts: 3
Joined: Fri Jul 02, 2021 1:42 pm

My situation:

I’m a tennis short odds punter rather than trader. I’ve made £210,000 lifetime profit and been caught by the premium charge for £5,000 though not paying any at the moment, though I’m £40k away from their super premium charge.

This is my full time job, though I’ve been less successful recently I’m still in profit since Jan by £1,500, though it’s possible if you look at the last 12 months I might be down with Betfair

I made a £5k deposit on Friday to make sure I had enough funds for Wimbledon and got a call from responsible gambling that evening. I said I was a full time gambler, this was the wrong answer and that with no guaranteed income I’m now restricted to £100 a month.

Just been on their chat function who basically said there is no way they can increase my limits as gambling income isn’t guaranteed. I said I have £150,000 sat in bank accounts so I obviously afford more than £100 a month and was told it doesn’t matter

I’m crushed I’ve been a full time gambler since 2007 and will likely have to get a “proper” job through no fault of my own. I have no idea what employer would be willing to employ me after 14 years out of the work market
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