Betfair Down / Betfair site crash

Post Reply
dmbusa
Posts: 274
Joined: Wed Jan 09, 2013 8:33 am

Make that 5 no 6 now, Have two open trades on the Japan Australia game and cannot even get a bet to close out via the telephone!, just hope one teams scores
Top
User avatar
kelpie
Posts: 341
Joined: Sun Dec 30, 2012 12:40 am

Ditto. I'm exposed on the Sri Lanka-WEst Indies cricket ODI.
Top
User avatar
CaerMyrddin
Posts: 1271
Joined: Mon Sep 07, 2009 10:47 am

Have they upgraded the API recently?
Top
User avatar
Euler
Posts: 27816
Joined: Wed Nov 10, 2010 1:39 pm

Big problem in the 17:50 at Roscommon, suspended and never brought back
Top
User avatar
Euler
Posts: 27816
Joined: Wed Nov 10, 2010 1:39 pm

Sometimes I wish I had a tumbleweed icon.
Top
User avatar
Euler
Posts: 27816
Joined: Wed Nov 10, 2010 1:39 pm

Market not turned in play so check your P&L's.
Top
User avatar
Euler
Posts: 27816
Joined: Wed Nov 10, 2010 1:39 pm

http://community.betfair.com/service/go ... #535460731

Betfair having problems with Cashout and logging in via the web site, doesn't affect the API
Top
User avatar
Euler
Posts: 27816
Joined: Wed Nov 10, 2010 1:39 pm

@BetfairHelpdesk

The log-in and Cash Out issues have now been resolved. Our Engineers are continuing to monitor. Apologies for any inconvenience.
Top
dmbusa
Posts: 274
Joined: Wed Jan 09, 2013 8:33 am

will be checking the logfile very closely at the end of today, all my trades that were open as race went in play did not take SP but stayed open at just about the same time that they were having issues with login etc.
Top
redtra
Posts: 189
Joined: Fri Feb 08, 2013 6:27 pm

couldn't deposit any money today so was a good day for me!
Top
User avatar
BJGardner
Posts: 312
Joined: Thu Jan 31, 2013 11:09 am

From Betfair Customer Services.

"At 15.07 on Saturday 14th September, we experienced issues with our core customer record system that resulted in customers experiencing intermittent issues when logging in. Anyone who was already logged in would not have experienced issues.

The problem was fixed at 18.40, and we are confident that this represents a one off issue, and should not be experienced again. We are deeply sorry for this incident, and will be announcing a special offer for the Champions League matches coming up in midweek by way of apology. "
Top
LinusP
Posts: 1958
Joined: Mon Jul 02, 2012 10:45 pm

I bet it will be an offer for the sportsbook and not the exchange :roll:
Top
User avatar
Euler
Posts: 27816
Joined: Wed Nov 10, 2010 1:39 pm

Dear XX,

Please accept our sincerest apologies if you experienced any technical difficulties with Betfair on Saturday afternoon. We know some of our customers were unable to login and some had intermittent issues with some site features.

We would like to assure you that we have identified the issue and it is completely fixed.

We do know how important it is to ensure our site and services provide great experiences all the time. Again, we apologise for any frustration and inconvenience.

Regards,

The Betfair Team
Top
LinusP
Posts: 1958
Joined: Mon Jul 02, 2012 10:45 pm

I think this is the special offer..

https://promotions.betfair.com/uk-excha ... champsacca

Do they think we are all mugs?
Top
LinusP
Posts: 1958
Joined: Mon Jul 02, 2012 10:45 pm

Betfair cash out isn't working again according to twitter :lol:
Top
Post Reply

Return to “Betfair Exchange API”