Forum & Site outage

We will update this with things that we think you should know.
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Derek27
Posts: 23463
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

Wolf1877 wrote:
Mon Jul 06, 2020 8:57 am
I'm getting a "Certificate Error" on the Bet Angel site today.
...... Not a good look for anyone visiting the site to be told the following by your browser.

"This site is not secure

This might mean that someone’s trying to fool you or steal any info you send to the server. You should close this site immediately."
I'm no expert in internet security but I think that's only a real concern if one, you're visiting a site you're not familiar with and two, you're about to make a purchase or send private information.
Wolf1877
Posts: 367
Joined: Fri Sep 08, 2017 10:59 am

jamesg46 wrote:
Mon Jul 06, 2020 9:14 am
Wolf1877 wrote:
Mon Jul 06, 2020 8:57 am
I'm getting a "Certificate Error" on the Bet Angel site today.
...... Not a good look for anyone visiting the site to be told the following by your browser.

"This site is not secure

This might mean that someone’s trying to fool you or steal any info you send to the server. You should close this site immediately."
Yet you still used it to tell us how unsafe it is. Calm down, the world's not ending.
I didnt say it was unsafe. I am familiar with the BetAngel site so my assumption was that the SSL certificate had expired so my post was more of a message to the Bet Angel crew to investigate/resolve because anyone visiting the Bet Angel site for the first time would likely not stick around. SSL Certificates have to be renewed every year and some pretty large sites have been known to let them inadvertently expire.

Thanks for the sarky comment thought.
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Euler
Posts: 24696
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

We haven't seen any reports of this today apart from this one. So not sure why you saw that?
jamesg46
Posts: 3769
Joined: Sat Jul 30, 2016 1:05 pm

Wolf1877 wrote:
Mon Jul 06, 2020 9:29 pm
jamesg46 wrote:
Mon Jul 06, 2020 9:14 am
Wolf1877 wrote:
Mon Jul 06, 2020 8:57 am
I'm getting a "Certificate Error" on the Bet Angel site today.
...... Not a good look for anyone visiting the site to be told the following by your browser.

"This site is not secure

This might mean that someone’s trying to fool you or steal any info you send to the server. You should close this site immediately."
Yet you still used it to tell us how unsafe it is. Calm down, the world's not ending.
I didnt say it was unsafe. I am familiar with the BetAngel site so my assumption was that the SSL certificate had expired so my post was more of a message to the Bet Angel crew to investigate/resolve because anyone visiting the Bet Angel site for the first time would likely not stick around. SSL Certificates have to be renewed every year and some pretty large sites have been known to let them inadvertently expire.

Thanks for the sarky comment thought.
Sorry for the sarcastic response, must of been in one of them moods this morning, I'm sure you're not offended but I apologise non the less.
Wolf1877
Posts: 367
Joined: Fri Sep 08, 2017 10:59 am

Euler wrote:
Mon Jul 06, 2020 9:37 pm
We haven't seen any reports of this today apart from this one. So not sure why you saw that?
It didnt say certificate expiry as such - just certificate error. I first noticed in the BA embedded browser then I tried Firefox, Edge and Chrome browsers - variations of the same message in all 3 browsers. Issue went away about 10 minutes after I posted about the issue so I assumed your team had done something. I'll do a full AV scan of my machine in case I have a local issue.

Note added : I've scanned my PC and no issues detected. Will have to put it down as a temporary glitch then I guess. I'll notify support directly if it recurs.
telboy5
Posts: 8
Joined: Sun Jan 24, 2010 3:16 pm

Whats happening guys, I have a big green on Schauflee and Oosthuizen, but my bets aren't showing, any where, What can I do ????
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Euler
Posts: 24696
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

Wrong thread please see - viewtopic.php?f=55&t=1162&start=5100
Emmson
Posts: 3362
Joined: Mon Feb 29, 2016 6:47 pm

Its back then!

I hopped over to wiki to discover what roughly a DDOS attack is. Betfair itself had one of these I remember a few years ago.
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Euler
Posts: 24696
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

Hi all,

Sorry about the outage we had on Saturday.

You may remember the site was attacked back in February which caused a multi-day outage on site and forum.

We spent a lot of time (and money) creating a new infrastructure then that looked like it would prevent any future attacks. Unfortunately on Saturday, the attacker found a way around that that and we had to take preventative action again. However, after a short outage, the site remained up. But we had to disable to the forum while we switched to a backup. We made the decision to keep that offline temporarily while we reviewed the attack in detail.

We have brought everything back now and we will look again at how to shore up defences, even more, to prevent it from happening again.

Thank you for your patience and support.
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wearthefoxhat
Posts: 3205
Joined: Sun Feb 18, 2018 9:55 am

Euler wrote:
Sun Nov 08, 2020 10:52 am
Hi all,

Sorry about the outage we had on Saturday.

You may remember the site was attacked back in February which caused a multi-day outage on site and forum.

We spent a lot of time (and money) creating a new infrastructure then that looked like it would prevent any future attacks. Unfortunately on Saturday, the attacker found a way around that that and we had to take preventative action again. However, after a short outage, the site remained up. But we had to disable to the forum while we switched to a backup. We made the decision to keep that offline temporarily while we reviewed the attack in detail.

We have brought everything back now and we will look again at how to shore up defences, even more, to prevent it from happening again.

Thank you for your patience and support.
I thought "they" might of done it because of the Donald Trump twitter post on the forum I made.... :)
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Kai
Posts: 6090
Joined: Tue Jan 20, 2015 12:21 pm

wearthefoxhat wrote:
Sun Nov 08, 2020 11:25 am
Euler wrote:
Sun Nov 08, 2020 10:52 am
Hi all,

Sorry about the outage we had on Saturday.

You may remember the site was attacked back in February which caused a multi-day outage on site and forum.

We spent a lot of time (and money) creating a new infrastructure then that looked like it would prevent any future attacks. Unfortunately on Saturday, the attacker found a way around that that and we had to take preventative action again. However, after a short outage, the site remained up. But we had to disable to the forum while we switched to a backup. We made the decision to keep that offline temporarily while we reviewed the attack in detail.

We have brought everything back now and we will look again at how to shore up defences, even more, to prevent it from happening again.

Thank you for your patience and support.
I thought "they" might of done it because of the Donald Trump twitter post on the forum I made.... :)
Could be, we must thread carefully from now on, so as not to upset these Trump-supporting haxors.
StellaBot
Posts: 818
Joined: Thu Jan 26, 2017 11:52 am

Is anyone having problems loading football markets
When I try to load eg win market, the "line" loads with the ball icon but nothing else eg team names or prices
I contacted support
User avatar
Derek27
Posts: 23463
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

StellaBot wrote:
Sun Nov 08, 2020 1:52 pm
Is anyone having problems loading football markets
When I try to load eg win market, the "line" loads with the ball icon but nothing else eg team names or prices
I contacted support
Wrong thread, this is forum outages rather than Betfair or BA issues.
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