5 months - and still awaiting a refund from Betfair

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Archery1969
Posts: 3193
Joined: Thu Oct 24, 2019 8:25 am
Location: Newport

The Silk Run wrote:
Wed Apr 14, 2021 9:47 am
Archery1969 wrote:
Wed Apr 14, 2021 9:26 am
What you need is a persistent/nasty journalist who is willing to investigate your case and if necessary name and shame Betfair/Paddy Power.

Contact the following with all the details:

https://www.theguardian.com/ - They have already run stories on how the UK Betting Industry is out of control.

https://www.gamblingcommission.gov.uk/
The Guardian is a GOOD signpost Archery, they revel in gambling exposes !!!
I submitted a small claim against Paddy Power Betfair last year, they refunded my monies including charges incurred ;)
Well done. :)
lotora
Posts: 629
Joined: Thu Dec 24, 2009 9:20 am
Location: Surin City, Thailand

Today, a woman from Betfair called Bill, apologizing on behalf of the company for what he had to go through, and was told that Peter Jackson was very annoyed that it had taken this long.

He should expect to receive a refund within next week. Personally, I had also hoped that Bill would demand a monetary compensation, but he seemed more than happy just to get his money back.
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Derek27
Posts: 23477
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

lotora wrote:
Thu Apr 15, 2021 1:01 pm
Today, a woman from Betfair called Bill, apologizing on behalf of the company for what he had to go through, and was told that Peter Jackson was very annoyed that it had taken this long.

He should expect to receive a refund within next week. Personally, I had also hoped that Bill would demand a monetary compensation, but he seemed more than happy just to get his money back.
Even I haven't got the stamina for a 5-month fight. I can imagine if it takes 5 months just to get your balance it would take a lot to fight for compensation. Pleased to hear he's getting refunded.
lotora
Posts: 629
Joined: Thu Dec 24, 2009 9:20 am
Location: Surin City, Thailand

Derek27 wrote:
Thu Apr 15, 2021 1:08 pm
lotora wrote:
Thu Apr 15, 2021 1:01 pm
Today, a woman from Betfair called Bill, apologizing on behalf of the company for what he had to go through, and was told that Peter Jackson was very annoyed that it had taken this long.

He should expect to receive a refund within next week. Personally, I had also hoped that Bill would demand a monetary compensation, but he seemed more than happy just to get his money back.
Even I haven't got the stamina for a 5-month fight. I can imagine if it takes 5 months just to get your balance it would take a lot to fight for compensation. Pleased to hear he's getting refunded.
...Actually, he deposited the money on March 4, 2020.. Yes he was very happy when he called me. Hopefully there will be fewer cases like his in the future.
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The Silk Run
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Location: United Kingdom

+10
Thank you for the update lotora. I am GENUINELY pleased for your friend Bill, and note his resilience ....
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Euler
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Location: Bet Angel HQ

Best result of the day!
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jamesedwards
Posts: 2234
Joined: Wed Nov 21, 2018 6:16 pm

lotora wrote:
Thu Apr 15, 2021 1:01 pm
Today, a woman from Betfair called Bill, apologizing on behalf of the company for what he had to go through, and was told that Peter Jackson was very annoyed that it had taken this long.
I honestly read this as a lady called Bill rang your friend. Had to re-read it 3 times before I understood that there was in fact no lady called Bill. :lol:
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Kai
Posts: 6092
Joined: Tue Jan 20, 2015 12:21 pm

lotora wrote:
Thu Apr 15, 2021 1:01 pm
...and was told that Peter Jackson was very annoyed that it had taken this long.
How this man finds the time to answer all these endless emails and work on all his Hobbit movies is still beyond me.
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Derek27
Posts: 23477
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

jamesedwards wrote:
Thu Apr 15, 2021 8:48 pm
lotora wrote:
Thu Apr 15, 2021 1:01 pm
Today, a woman from Betfair called Bill, apologizing on behalf of the company for what he had to go through, and was told that Peter Jackson was very annoyed that it had taken this long.
I honestly read this as a lady called Bill rang your friend. Had to re-read it 3 times before I understood that there was in fact no lady called Bill. :lol:
:lol:
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