Can't Connect to VPS

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lotora
Posts: 629
Joined: Thu Dec 24, 2009 9:20 am
Location: Surin City, Thailand

It's okay now! I may have accidentally shut down the VPS.
Anbell
Posts: 2004
Joined: Fri Apr 05, 2019 2:31 am

Any idea how?
lotora
Posts: 629
Joined: Thu Dec 24, 2009 9:20 am
Location: Surin City, Thailand

Any idea how?
No, but got this reply from support:

"We just checked your server and it was switched off, so you may have accidentally shut it down.

We can install a path on your server to make this impossible if you wish."

- I said yes to get it installed
Anbell
Posts: 2004
Joined: Fri Apr 05, 2019 2:31 am

Anyone else having trouble today?
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megarain
Posts: 2040
Joined: Thu May 16, 2013 1:26 pm
Contact:

Mine ok - Windows updates caused some issues, but hopefully ok now.
Anbell
Posts: 2004
Joined: Fri Apr 05, 2019 2:31 am

I'm back up now.
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Euler
Posts: 24701
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

November updates are rolling out. If you want to avoid mandated restarts you can always 'force' an update.
Anbell
Posts: 2004
Joined: Fri Apr 05, 2019 2:31 am

Euler wrote:
Tue Nov 23, 2021 8:33 am
November updates are rolling out. If you want to avoid mandated restarts you can always 'force' an update.
Thanks. I'm not sure that's it though. Every time it happens to me, all betting stops, and I cant log in, but when I finally can log in all of the BA apps are up and running and start placing bets again (without me restarting the apps, or applying the auto files etc)
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megarain
Posts: 2040
Joined: Thu May 16, 2013 1:26 pm
Contact:

I get exactly the same thing - maybe 4-6 times in the last yr, I am actually betting on an event, and the VPS disconnects.

On trying to reconnect, am locked out for about 30 mins.

On getting back in, the machine hasn't restarted - all previous apps were exactly as they were before disconnection.
foxwood
Posts: 390
Joined: Mon Jul 23, 2012 2:54 pm

Anbell wrote:
Tue Nov 23, 2021 9:03 am
Euler wrote:
Tue Nov 23, 2021 8:33 am
November updates are rolling out. If you want to avoid mandated restarts you can always 'force' an update.
Thanks. I'm not sure that's it though. Every time it happens to me, all betting stops, and I cant log in, but when I finally can log in all of the BA apps are up and running and start placing bets again (without me restarting the apps, or applying the auto files etc)
That sounds like the VPS has lost it's internet connection - that would stop it placing bets and at the same time would stop you connecting.
Anbell
Posts: 2004
Joined: Fri Apr 05, 2019 2:31 am

megarain wrote:
Tue Nov 23, 2021 11:50 am
I get exactly the same thing - maybe 4-6 times in the last yr, I am actually betting on an event, and the VPS disconnects.

On trying to reconnect, am locked out for about 30 mins.

On getting back in, the machine hasn't restarted - all previous apps were exactly as they were before disconnection.
Me too. I've asked support about it once before and they said they couldnt find any disconnection issues or anything else but (IMHO) it almost certainly is happening.
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Euler
Posts: 24701
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

Other than scheduled udpates and so on, we are not seeing any widespread connection related issues. So there doesn't appear to be anything specifically systemic about any issues you are seeing.

We do run out own servers, so actively monitor performance and so on and I use the same servers for my own activity. So we are pretty quick to pick up on any issues.

If you want to switch to another server at any point, we are happy to do that for you. Just pop a note to support and they will arrange it for you.
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megarain
Posts: 2040
Joined: Thu May 16, 2013 1:26 pm
Contact:

2 of 4 servers just went offline, mid-race.

No pattern to it.

One of the servers is brand new, the other 2 yrs old.

Wont allow re-connection. Been 15 mins offline so far.

//

Both allowed re-connection about 45 mins after crashing. Returns to exactly the same Bet Angel page as when it crashed, so definately
no updates done.

Its really wierd.
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gazuty
Posts: 2547
Joined: Sun Jun 26, 2011 11:03 am
Location: Green land :)

megarain wrote:
Sun Dec 19, 2021 2:36 am
2 of 4 servers just went offline, mid-race.

No pattern to it.

One of the servers is brand new, the other 2 yrs old.

Wont allow re-connection. Been 15 mins offline so far.

//

Both allowed re-connection about 45 mins after crashing. Returns to exactly the same Bet Angel page as when it crashed, so definately
no updates done.

Its really wierd.
Functioning fine for me at present (not saying this helps you, but doesn't seem to be a whole of datacentre issue).
Anbell
Posts: 2004
Joined: Fri Apr 05, 2019 2:31 am

megarain wrote:
Sun Dec 19, 2021 2:36 am
2 of 4 servers just went offline, mid-race.

No pattern to it.

One of the servers is brand new, the other 2 yrs old.

Wont allow re-connection. Been 15 mins offline so far.

//

Both allowed re-connection about 45 mins after crashing. Returns to exactly the same Bet Angel page as when it crashed, so definately
no updates done.

Its really wierd.
It happened to me again yesterday, early Sat AU horses
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