Exception error

User to User support only. For technical support visit www.betangel.com/support/
Post Reply
jerry123456
Posts: 17
Joined: Sun Sep 09, 2018 10:12 am

Hi, Just wondering if anyone can explain the following error was reported in the log when guardian automation was attempting to place a bet. "Exception: The remote name could not be resolved: 'api.betfair.com' This happened at 2.24 today and also occured in the next race. Guardian had no problem storing values for the race in question and has been placing bets without a problem since. Just wondering if this was because of betfair being down or is it something my end. I was also running betangel in practise mode on another machine at the same time could that be the problem ? Thanks
User avatar
Dallas
Posts: 22674
Joined: Sun Aug 09, 2015 10:57 pm
Location: Working From Home

If you are running a firewall it may have been caused by that, perhaps doing an automatic update in the background?

Stored values are set locally which would explain why that still worked even if your connection was briefly interrupted
jerry123456
Posts: 17
Joined: Sun Sep 09, 2018 10:12 am

Thanks will have a look into that.
jerry123456
Posts: 17
Joined: Sun Sep 09, 2018 10:12 am

Hi, Tried a few things including what you said and is still happening occasionally (completely randomly) didnt cancel bets this time as opposed to placing bets, does seem to happen in batches though. It is a reasonably old machine so might try a clean windows install as not using for anything else.
Post Reply

Return to “Support”