Price and Volume Charts are blank

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tbh2089
Posts: 5
Joined: Sat May 08, 2021 10:56 am

Hi everybody,
First time poster here. So I've just installed Bet Angel Trader v1.4.4d on Windows 10 Pro.
The Price and Volume Charts are not shown. There is only a blank window there (Please see the attachment).
I also tried to remove the software, installed Bet Angel Professional (1.56 as far as I remember). To check it further, installed other software as well (Geeks Toy).
Doses not work.
Anybody here know how to fix this.

Thanks in advance.
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Last edited by tbh2089 on Sat May 08, 2021 11:17 am, edited 1 time in total.
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Dallas
Posts: 22672
Joined: Sun Aug 09, 2015 10:57 pm
Location: Working From Home

The market is showing as suspended but its fine for me, are all your other markets also suspended?
tbh2089
Posts: 5
Joined: Sat May 08, 2021 10:56 am

Dallas wrote:
Sat May 08, 2021 11:04 am
The market is showing as suspended but its fine for me, are all your other markets also suspended?
No, I don't think other markets also been suspended.
All of them are blank. Please see my other screenshot.
Capture2.PNG
Thank you very much.
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Dallas
Posts: 22672
Joined: Sun Aug 09, 2015 10:57 pm
Location: Working From Home

tbh2089 wrote:
Sat May 08, 2021 11:14 am
Dallas wrote:
Sat May 08, 2021 11:04 am
The market is showing as suspended but its fine for me, are all your other markets also suspended?
No, I don't think other markets also been suspended.
All of them are blank. Please see my other screenshot.

Capture2.PNG

Thank you very much.
Charts are image files downloaded from Betfair, if they are the only thing not displaying its usually to do with them being blocked by your anti-virus or firewalls
So if you have any of these running try disabling these then log into Bet Angel again and see if they are visible
tbh2089
Posts: 5
Joined: Sat May 08, 2021 10:56 am

Dallas wrote:
Sat May 08, 2021 11:22 am
tbh2089 wrote:
Sat May 08, 2021 11:14 am
Dallas wrote:
Sat May 08, 2021 11:04 am
The market is showing as suspended but its fine for me, are all your other markets also suspended?
No, I don't think other markets also been suspended.
All of them are blank. Please see my other screenshot.

Capture2.PNG

Thank you very much.
Charts are image files downloaded from Betfair, if they are the only thing not displaying its usually to do with them being blocked by your anti-virus or firewalls
So if you have any of these running try disabling these then log into Bet Angel again and see if they are visible

Thanks for your suggestion.
I've already tried those methods: turn off windows firewall completely, turn off windows defender. Other than that, I have no anti-virus software installed.
Still dose not work.
User avatar
Dallas
Posts: 22672
Joined: Sun Aug 09, 2015 10:57 pm
Location: Working From Home

tbh2089 wrote:
Sat May 08, 2021 11:33 am
Dallas wrote:
Sat May 08, 2021 11:22 am
tbh2089 wrote:
Sat May 08, 2021 11:14 am


No, I don't think other markets also been suspended.
All of them are blank. Please see my other screenshot.

Capture2.PNG

Thank you very much.
Charts are image files downloaded from Betfair, if they are the only thing not displaying its usually to do with them being blocked by your anti-virus or firewalls
So if you have any of these running try disabling these then log into Bet Angel again and see if they are visible

Thanks for your suggestion.
I've already tried those methods: turn off windows firewall completely, turn off windows defender. Other than that, I have no anti-virus software installed.
Still dose not work.
Using Internet Explorer are you able to see the following chart
https://graphs.betfair.com/#/1.171034359/47999/0
tbh2089
Posts: 5
Joined: Sat May 08, 2021 10:56 am

Dallas wrote:
Sat May 08, 2021 11:37 am
tbh2089 wrote:
Sat May 08, 2021 11:33 am
Dallas wrote:
Sat May 08, 2021 11:22 am


Charts are image files downloaded from Betfair, if they are the only thing not displaying its usually to do with them being blocked by your anti-virus or firewalls
So if you have any of these running try disabling these then log into Bet Angel again and see if they are visible

Thanks for your suggestion.
I've already tried those methods: turn off windows firewall completely, turn off windows defender. Other than that, I have no anti-virus software installed.
Still dose not work.
Using Internet Explorer are you able to see the following chart
https://graphs.betfair.com/#/1.171034359/47999/0

Hi Dallas,

I checked with both MS Edge and IE. Yes, I can see the chart.
Capture3.PNG
Capture4.PNG
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foxwood
Posts: 390
Joined: Mon Jul 23, 2012 2:54 pm

Look at the race time on the screenshot - there is a 6 hour time difference with UK time ?
tbh2089
Posts: 5
Joined: Sat May 08, 2021 10:56 am

foxwood wrote:
Sat May 08, 2021 11:57 am
Look at the race time on the screenshot - there is a 6 hour time difference with UK time ?
Hi,

That is because time has been set as my local time, which is UTC+7.
I changed local time to UTC time, still does not work :(
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