Connection status "disconnected" error

[jamesedwards]

This is my settings. I don't remember ever tampering with them myself as I wouldn't have a clue what they should be so I'm guessing it's set up on installation.
Capture.GIF

Thanks Derek I appreciate your help. I notice the main difference is you have "connection smoothing" set to medium while mine is set to off.

@Admin is it worth me trying a different setting?

smoothing.PNG

[Euler]

You can try setting it to medium to see if that helps, but it shouldn't make any difference to the streaming.

I must admit, I rarely get a drop out on streaming.

[jamesedwards]

You can try setting it to medium to see if that helps, but it shouldn't make any difference to the streaming.

I must admit, I rarely get a drop out on streaming.

Thanks. I gave it a go but suffered another disconnection this evening for about 3 minutes.

It's weird because although market data freezes, any action I trigger on the one-click screen will hit Betfair but is not recognised by Bet Angel at all.

[Derek27]

Does the problem occur on all your laptops, or do you have BA installed on more than one laptop?

[jamesedwards]

Does the problem occur on all your laptops, or do you have BA installed on more than one laptop?

It only occurs on my main trading PC.

Perhaps I should try completely uninstalling Bet Angel and reinstalling but I worry what settings and files I might lose.

[Dallas]

Does the problem occur on all your laptops, or do you have BA installed on more than one laptop?

It only occurs on my main trading PC.

Perhaps I should try completely uninstalling Bet Angel and reinstalling but I worry what settings and files I might lose.

You won't lose any, they are all saved in a separate directory which can only be deleted manually (if you wanted it removed)

Its always worth doing a periodic back up of that directory just in case your HD ever fails
C:\Users\<USERNAME>\AppData\Roaming\Bet Angel\Bet Angel Professional

USERNAME is your PC user name i.e. James, John etc

[jamesedwards]

Does the problem occur on all your laptops, or do you have BA installed on more than one laptop?

It only occurs on my main trading PC.

Perhaps I should try completely uninstalling Bet Angel and reinstalling but I worry what settings and files I might lose.

You won't lose any, they are all saved in a separate directory which can only be deleted manually (if you wanted it removed)

Its always worth doing a periodic back up of that directory just in case your HD ever fails
C:\Users\<USERNAME>\AppData\Roaming\Bet Angel\Bet Angel Professional

USERNAME is your PC user name i.e. James, John etc

Thanks for the info. I've given uninstalling and reinstalling a go.