VPS problem - mid trading

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megarain
Posts: 2049
Joined: Thu May 16, 2013 1:26 pm
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Very actively trading a cricket match on a Bet Angel VPS.

Mid game, I get the message

"Betfair business rules do not allow this bet to be placed"

If I go to the native website on the VPS, I get this message :

The following bet(s) could not be placed: Most likely this is due to you being located in a country where we currently can't offer our services. If you have questions please contact our Helpdesk at [email protected].

Are the VPS in Ireland ok ?

How can I fix ? If i login to the account theu a VPN, account takes bets.
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megarain
Posts: 2049
Joined: Thu May 16, 2013 1:26 pm
Contact:

Here is log - literally mid game it died :

6/3/2022 18:59:15: £ 55.00 Back bet placed on Yorkshire at 1.97. Entirely unmatched when it initially reached the market. Ref: 270388xxxx
6/3/2022 18:59:16: £ 55.00 Back bet placed on Yorkshire at 1.98. Entirely unmatched when it initially reached the market. Ref: 27038852xxx
6/3/2022 18:59:32: £ 588.24 Lay bet placed on Yorkshire at 1.85. [Liability staking]. Entirely unmatched when it initially reached the market. Ref: 2703885xxxxx
6/3/2022 19:00:02: Unable to place back bet on Yorkshire at 1.9. Betfair's business rules do not allow this order to be placed.
6/3/2022 19:00:07: £ 28.00 Back bet placed on Yorkshire at 1.9. Entirely unmatched when it initially reached the market. Ref: 270388xxxx
6/3/2022 19:00:08: £ 28.00 Back bet placed on Yorkshire at 1.91. Entirely unmatched when it initially reached the market. Ref: 270388xxxx
6/3/2022 19:00:15: Unable to place back bet on Yorkshire at 1.9. Betfair's business rules do not allow this order to be placed.
6/3/2022 19:00:16: Unable to place back bet on Yorkshire at 1.9. Betfair's business rules do not allow this order to be placed.
6/3/2022 19:00:16: Unable to place back bet on Yorkshire at 1.9. Betfair's business rules do not allow this order to be placed.
6/3/2022 19:00:18: Unable to place back bet on Yorkshire at 1.88. Betfair's business rules do not allow this order to be placed.
6/3/2022 19:00:18: Unable to place back bet on Yorkshire at 1.88. Betfair's business rules do not allow this order to be placed.
6/3/2022 19:00:18: Unable to place back bet on Yorkshire at 1.88. Betfair's business rules do not allow this order to be placed.
6/3/2022 19:00:19: Unable to place back bet on Yorkshire at 1.88. Betfair's business rules do not allow this order to be placed.
6/3/2022 19:00:19: Unable to place back bet on Yorkshire at 1.89. Betfair's business rules do not allow this order to be placed.
Last edited by megarain on Fri Jun 03, 2022 7:55 pm, edited 1 time in total.
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Euler
Posts: 24806
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

We've had a couple of queries pop up in support suddenly along similar lines.

We saw this once before and it was a Betfair error. The IP's map to the UK so it can't be that, it must be an error in the look up table on Betfair perhaps?
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Euler
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Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

It's odd how it happened at exactly 19:00
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megarain
Posts: 2049
Joined: Thu May 16, 2013 1:26 pm
Contact:

Other Bet Angel VPS accept bets on the same game.

Really puzzling.
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Euler
Posts: 24806
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

The last time this happened, just in general, not specific to a VPS. Betfair changed something at their end which threw out lots of errors.
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megarain
Posts: 2049
Joined: Thu May 16, 2013 1:26 pm
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Can u raise a flag with them - VPN thru UK works.

Presume servers are in Ireland.

Havent tried a VPN thru Ireland - will try after game.
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Euler
Posts: 24806
Joined: Wed Nov 10, 2010 1:39 pm
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If needed, we can swap servers and IP's to work around it.

If you can contact support with an IP address. We can look at that and see if we can figure anything out.
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Euler
Posts: 24806
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

Betfair have confirmed it is their issue: -
Unfortunately we are experiencing some technical issues which are currently being looked into by team, I am very sorry for the inconvience this has caused you. Hopefully this matter will be resolved very soon.
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Euler
Posts: 24806
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

Betfair have confirmed this is an incorrect GeoIP update from a third party and they are going to roll it back.
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megarain
Posts: 2049
Joined: Thu May 16, 2013 1:26 pm
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Problem solved on my VPS.

Many thx
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