Tennis live scores not updating

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agog
Posts: 58
Joined: Tue Aug 29, 2017 3:55 pm

I've just checked a few markets on tennis trader and it isn't updating with BF's live score on any of them, even though the update box is ticked. They are all just showing 0-0 even though the games are in play.

Any ideas?
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agog
Posts: 58
Joined: Tue Aug 29, 2017 3:55 pm

.....I'm presuming this is also the reason why an automated programme I was running overnight on the tennis didn't fire any bets (which were score dependent).
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Euler
Posts: 27056
Joined: Wed Nov 10, 2010 1:39 pm

Betfair has chosen not to license the scores for use via the API from the Australian Open.
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ikky
Posts: 53
Joined: Mon Jul 12, 2021 6:40 am

Why has Betfair done this ?

To save money ?

A lot of the in-play markets are dying - hardly good for long term health of exchanges.
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agog
Posts: 58
Joined: Tue Aug 29, 2017 3:55 pm

Euler wrote: ↑
Mon Jan 17, 2022 10:03 am
 Betfair has chosen not to license the scores for use via the API from the Australian Open.
Cheers Peter. A bit gutting but it's their ball and if they won't let us play with it....
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Dallas
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There isn't much that can be done with automation with no score feed but if using Tennis Trader you can still update the scores manually to see the predictions
viewtopic.php?f=7&t=15612
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agog
Posts: 58
Joined: Tue Aug 29, 2017 3:55 pm

Dallas wrote: ↑
Mon Jan 17, 2022 11:22 am
 There isn't much that can be done with automation with no score feed but if using Tennis Trader you can still update the scores manually to see the predictions
viewtopic.php?f=7&t=15612
Cheers Dallas - that's helpful as I'm considering replicating the automation manually, using a watch list as an overview then focussing in on a specific match when the required conditions are met.
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lotora
Posts: 782
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I contacted Betfair on X about the missing live tennis scores today. They replied that nothing indicated an issue on their side, although they reported it to their tech team anyway, and added that the problem could be with the third-party score feed. So, what is the correct procedure when this happens?
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Dallas
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lotora wrote: ↑
Mon Apr 06, 2026 10:17 am
 I contacted Betfair on X about the missing live tennis scores today. They replied that nothing indicated an issue on their side, although they reported it to their tech team anyway, and added that the problem could be with the third-party score feed. So, what is the correct procedure when this happens?
Did you ask them to check the score feed on their API? as its different from there website/mobile feed

If it was just their regular CS team you spoke to most are unaware they have an API, let alone the ability to check anything on it.
Its best to raise it with their API team
https://developer.betfair.com/
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lotora
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Dallas wrote: ↑
Mon Apr 06, 2026 1:36 pm
lotora wrote: ↑
Mon Apr 06, 2026 10:17 am
 I contacted Betfair on X about the missing live tennis scores today. They replied that nothing indicated an issue on their side, although they reported it to their tech team anyway, and added that the problem could be with the third-party score feed. So, what is the correct procedure when this happens?
Did you ask them to check the score feed on their API? as its different from there website/mobile feed

If it was just their regular CS team you spoke to most are unaware they have an API, let alone the ability to check anything on it.
Its best to raise it with their API team
https://developer.betfair.com/
Thanks, Dallas. I did not ask about the API feed specifically. I will use that contact next time.
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lotora
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I have now raised it with Betfair Developer Support as an API problem.
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Acheron
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Joined: Tue Oct 07, 2025 1:11 pm

Hi Lotora and Dallas - how often does this problem occur in your experience?
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lotora
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Acheron wrote: ↑
Tue Apr 07, 2026 11:21 am
 Hi Lotora and Dallas - how often does this problem occur in your experience?
Hi Acheron!

As far as I am aware, it is really a minor issue. However, it has affected some matches on each of the last three days.
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Acheron
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Ta! I hope it gets resolved soon.
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lotora
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Acheron wrote: ↑
Tue Apr 07, 2026 1:13 pm
 Ta! I hope it gets resolved soon.
For reference, this was Betfair Developer Support's reply:

"Thank you for reaching out.
Firstly we would like to apologize for the delay. Your query has been raised with the respective section, and it is being looked into. Once an outcome is available we will email you with immediate effect."

It has now been two days, I have not heard anything further back, and from my side nothing appears to have changed.

My latest replies:
Hello Andrea,
Thank you for the update.
The reason I am following up is that the issue still appears unresolved from my side, and I have not yet seen any practical change or technical clarification.
Could you please confirm:
1) whether this has been identified as an API/feed issue, a third-party score issue, or something else,
2) whether there is any estimated timeframe for resolution.
At the moment the main problem is the lack of actionable information while the issue continues.
Kind regards,
Ørjan

Hello again Andrea,
For reference, and as our email correspondence on this issue is now also being referred to in that Bet Angel forum thread, I thought I would share the link here as well: viewtopic.php?t=25044
Best regards,
Ørjan
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