Tennis live scores not updating

[lotora]

I contacted Betfair on X about the missing live tennis scores today. They replied that nothing indicated an issue on their side, although they reported it to their tech team anyway, and added that the problem could be with the third-party score feed. So, what is the correct procedure when this happens?

Did you ask them to check the score feed on their API? as its different from there website/mobile feed

If it was just their regular CS team you spoke to most are unaware they have an API, let alone the ability to check anything on it.
Its best to raise it with their API team
https://developer.betfair.com/

Yes. Replace one of them.

Best version:

Dallas, do you have any further advice on the practical next step here? For example, is there anyone else worth contacting, or is Betfair Developer Support the only realistic route for a live tennis score/API issue like this? Otherwise, would you simply advise me to wait for now?