What happens when you click it?
Perhaps post a screenshot?
Are you sure you don't just have your main screen pinned?
+ 1 I have been meaning to post about this for a while.eightbo wrote: ↑Wed Jun 15, 2022 10:28 pmHad this problem today. Market never fired as closed. Tried unticking restrict refresh but just didn't want to fire. So setting it to rearm multiple times as suggested in your post doesn't do anything.sniffer66 wrote: ↑Fri Apr 08, 2022 10:53 am
On another note, I'm seeing intermittent occasions when the winner\loser status isnt returned, so the P&L is never calculated. My educated guess is BF havent returned that data when the "Winner" rule detects the Closed market, only running the once.
I've made a change to run that rule unlimited times, every 15s, until "result" is set with a value - tests well and think that should solve the above issue.
I tried at the end of the day so could be possible Betfair winner information is only available for x amount of time after market close??
Will try and keep an eye on it over next few days and be faster to react.
I had 2x instances of BA running the same refresh settings on same markets and I had the bug today on both, but on different races. So a bit concerning:
We haven't been able to recreate this issue, so if you're seeing the issue please e-mail support and we can discuss it further.
There's only a single update from betfair when the market is settled, but as far as we know that should always contain the winner information.
I've been able to recreate this easily. See below the screenshot, rulesfile and guardian layout file. Perhaps I am making an elementary error?Bet Angel wrote: ↑Mon Jun 20, 2022 2:37 pmWe haven't been able to recreate this issue, so if you're seeing the issue please e-mail support and we can discuss it further.
I use streaming and I have this problem with approx 5% of markets not returning a winner or P&L. It feels like it's usually the smaller markets such as greyhound and US horse races. I don't think I see it very often on UK horse races.Bet Angel wrote: ↑Mon Jun 20, 2022 2:47 pmThere's only a single update from betfair when the market is settled, but as far as we know that should always contain the winner information.
Is everyone that is seeing the issue using Streaming to deliver the prices?
If you share the setup of the rules that aren't triggering for you, we'll try to recreate.
Are you seeing the issue multiple times per day and every day of the week?