5/Oct Kempton 8.30

The sport of kings.
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snowman
Posts: 8
Joined: Wed Aug 02, 2017 7:52 am

Just had an 'Error message' put against every one of my trades in this race. I was greened up and out with about 45 seconds to go. My 'fairly modest' profit has been removed from my account. Anyone experienced the same issue?
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Derek27
Posts: 23636
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

It might help if to told us what the error message said?
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Euler
Posts: 24806
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

I was about to spot the same thing. My daughter phoned for a chat so I didn't watch the race, but the winner was called and after the market was settled the result was changed to a dead heat.

Betfair have been into my account removed a lot of bets, marked some as error and unsettled, voided others and cancelled some others. It's a right bloody mess.

Nothing is on my P&L but my bet history is full of 'fix' and 'error' status.

I have raised it with Betfair and they are working the market at the moment.

Net effect for me was nothing on the P&L, small loss pre-off but my balanced has dropped like a stone.
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Euler
Posts: 24806
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

Looks like it has now been resettled correctly.
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alexmr2
Posts: 766
Joined: Wed Sep 26, 2018 12:32 am

Settled at 22:59 :shock: : it was a photo finish and they called one as the winner after a couple of minutes but must have gone back on the decision later
snowman
Posts: 8
Joined: Wed Aug 02, 2017 7:52 am

Euler wrote:
Tue Oct 05, 2021 11:03 pm
Looks like it has now been resettled correctly.
Indeed! All back to normal, Profit returned 😊
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