Australian racing
I've only had it deducted once in error. I vaguely recall it being taken on Wednesday and I'd guess the words turnover charge would be included somewhere in the description, if you can download your account statement and do a search for "turnover" or "TC".
Thank you both.
I think I may have accidentally gone just over the limits in Melbourne Cup week but didn't receive any email notification which reading the T&C's I should have done as it would have been my first charge and also couldn't see anything obvious when I looked on my account statement but I will do as Derek suggests and download it and search.
They could really do with adding a "Charges" filter to the results pages!
Edit: It seems you can't download your account statement unless I am missing how to do it?
Do they still email people if you have qualified it for the first time? I am hoping no news is good news and thanks to the exchange rate used I just missed going over. Also just remembered that you are "let off" your first charge so I assume there wouldn't be anything on my statement to see unless they take the charge and refund it but I would think they just don't take it the first time. As I haven't had any notification I am thinking I mustn't have gone over the limits.
I think I may have accidentally gone just over the limits in Melbourne Cup week but didn't receive any email notification which reading the T&C's I should have done as it would have been my first charge and also couldn't see anything obvious when I looked on my account statement but I will do as Derek suggests and download it and search.
They could really do with adding a "Charges" filter to the results pages!
Edit: It seems you can't download your account statement unless I am missing how to do it?
Do they still email people if you have qualified it for the first time? I am hoping no news is good news and thanks to the exchange rate used I just missed going over. Also just remembered that you are "let off" your first charge so I assume there wouldn't be anything on my statement to see unless they take the charge and refund it but I would think they just don't take it the first time. As I haven't had any notification I am thinking I mustn't have gone over the limits.
They didn't with me but when I complained they realised it was a mistake and refunded my charges so I'd suggest you do the same. I think you're right, there doesn't appear to be a way of downloading your account statement.PDC wrote: ↑Sat Nov 13, 2021 2:41 amThank you both.
I think I may have accidentally gone just over the limits in Melbourne Cup week but didn't receive any email notification which reading the T&C's I should have done as it would have been my first charge and also couldn't see anything obvious when I looked on my account statement but I will do as Derek suggests and download it and search.
They could really do with adding a "Charges" filter to the results pages!
Edit: It seems you can't download your account statement unless I am missing how to do it?
Do they still email people if you have qualified it for the first time? I am hoping no news is good news and thanks to the exchange rate used I just missed going over. Also just remembered that you are "let off" your first charge so I assume there wouldn't be anything on my statement to see unless they take the charge and refund it but I would think they just don't take it the first time. As I haven't had any notification I am thinking I mustn't have gone over the limits.
Thanks Derek, I don't think it makes sense to contact them as if I did go over and they have haven't charged and forgotten to contacted me then if I do go over again in the future and they do charge me I can complain that they didn't contact me the first time as per their T&C's and therefore they should refund me and treat the second time as my first time.
When you said "they didn't with you", do you mean you went over the TO allowance once and they didn't contact you but despite it being the first time you went over they still charged you? You then complained you were not contacted and so they refunded that charge? I am a bit confused what you meant.
Yes. Either that or I went over the limit, they didn't charge me but didn't contact me but charged me for the second week over the limit. Either way, they refunded my charges when they realised the email wasn't sent and I haven't been over the limit since, but I've had a few close shaves.PDC wrote: ↑Sat Nov 13, 2021 3:22 amThanks Derek, I don't think it makes sense to contact them as if I did go over and they have haven't charged and forgotten to contacted me then if I do go over again in the future and they do charge me I can complain that they didn't contact me the first time as per their T&C's and therefore they should refund me and treat the second time as my first time.
When you said "they didn't with you", do you mean you went over the TO allowance once and they didn't contact you but despite it being the first time you went over they still charged you? You then complained you were not contacted and so they refunded that charge? I am a bit confused what you meant.
Good to know in case I go over in the future. I have had a few close shaves previously, it can be very easy to lose track. Especially on the trots with the much lower allowance.Derek27 wrote: ↑Sat Nov 13, 2021 3:56 amYes. Either that or I went over the limit, they didn't charge me but didn't contact me but charged me for the second week over the limit. Either way, they refunded my charges when they realised the email wasn't sent and I haven't been over the limit since, but I've had a few close shaves.
Finding today a bit of a grind with the big gaps caused by the various tracks being off.
Do you know if the rest of the times are correct? Nearly got caught there on the first.
