Betfair Down / Betfair site crash

[agog]

Really not good enough from Betfair, moving the discussion on to Betdaq liquidity is a side issue.

I suspect there will be lots of losers from the outage (again) including myself, albeit not a drastic loss.

I do think after 15 years of being on Betfair enough maybe enough is enough now, it has become more of a principle now,

After speaking to customer services you can see they are not bothered, there is a disconnect.

Customer Services initially tried to fob me off saying they were experiencing technical issues, even though the issues had by then been resolved and the race in questioned settled! They eventually said my query was being investigated along with similar ones and 'someone would contact me at some point'.

Very poor - I have asked for it to be forwarded to their Escalation Management Team as per their Dispute Resolution Policy. In no way is it ever acceptable for them to say bets were matched when their own website was clearly indicating they had not.

[jamesedwards]

Really not good enough from Betfair, moving the discussion on to Betdaq liquidity is a side issue.

I suspect there will be lots of losers from the outage (again) including myself, albeit not a drastic loss.

I do think after 15 years of being on Betfair enough maybe enough is enough now, it has become more of a principle now,

After speaking to customer services you can see they are not bothered, there is a disconnect.

Customer Services initially tried to fob me off saying they were experiencing technical issues, even though the issues had by then been resolved and the race in questioned settled! They eventually said my query was being investigated along with similar ones and 'someone would contact me at some point'.

Very poor - I have asked for it to be forwarded to their Escalation Management Team as per their Dispute Resolution Policy. In no way is it ever acceptable for them to say bets were matched when their own website was clearly indicating they had not.

This sounds like the same problem they had several months ago, matched bets not showing so could not be cancelled. Then it happened in the middle of the night and it took them an hour or so to shut it down. Some people with automations running lost five figures as they just kept triggering trade after trade after trade. At least this time it was spotted comparatively quickly and the Exchange taken offline. Nobody got their money back, that I know of, I'm afraid. ***EDIT*** Apart from Naffman

[Naffman]

Really not good enough from Betfair, moving the discussion on to Betdaq liquidity is a side issue.

I suspect there will be lots of losers from the outage (again) including myself, albeit not a drastic loss.

I do think after 15 years of being on Betfair enough maybe enough is enough now, it has become more of a principle now,

After speaking to customer services you can see they are not bothered, there is a disconnect.

Customer Services initially tried to fob me off saying they were experiencing technical issues, even though the issues had by then been resolved and the race in questioned settled! They eventually said my query was being investigated along with similar ones and 'someone would contact me at some point'.

Very poor - I have asked for it to be forwarded to their Escalation Management Team as per their Dispute Resolution Policy. In no way is it ever acceptable for them to say bets were matched when their own website was clearly indicating they had not.

This sounds like the same problem they had several months ago, matched bets not showing so could not be cancelled. Then it happened in the middle of the night and it took them an hour or so to shut it down. Some people with automations running lost five figures as they just kept triggering trade after trade after trade. At least this time it was spotted comparatively quickly and the Exchange taken offline. Nobody got their money back, that I know of, I'm afraid.

Yes it sounds like what happened during the Aussie markets a few months ago where you would keep clicking to place bets and were thinking nothing was going through but it was. To be fair to BF they refunded my loss, yes it’s less than ideal but credit to them in the end.

[Derek27]

I missed all the drama but I'm happily trading the Bundesliga match tonight so I think back to normal.

[Realrocknrolla]

I missed all the drama but I'm happily trading the Bundesliga match tonight so I think back to normal.

Mate of mine doing some twitter challenge with two of the games there tonight.

£10 - £1000

Think they need over 2.5 in the game which is off now, 1-0 currently

And a dortmund win!

[Derek27]

I missed all the drama but I'm happily trading the Bundesliga match tonight so I think back to normal.

Mate of mine doing some twitter challenge with two of the games there tonight.

£10 - £1000

Think they need over 2.5 in the game which is off now, 1-0 currently

And a dortmund win!

Another Bundesliga match with 3 goals in 5 minutes. Had a juicy free bet on over 4.5 and blew it with another trade.

I'm awaiting the Dortmund match as well.

[Realrocknrolla]

I missed all the drama but I'm happily trading the Bundesliga match tonight so I think back to normal.

Mate of mine doing some twitter challenge with two of the games there tonight.

£10 - £1000

Think they need over 2.5 in the game which is off now, 1-0 currently

And a dortmund win!

Another Bundesliga match with 3 goals in 5 minutes. Had a juicy free bet on over 4.5 and blew it with another trade.

I'm awaiting the Dortmund match as well.

Good luck buddy

[Euler]

2021-12-16 at 20.29.52.png

[jamesedwards]

Betfair creaking or is it just me?

[Euler]

I'd recommend dumping any positions you have unless you are happy with the risk.

[jamesedwards]

I'd recommend dumping any positions you have unless you are happy with the risk.

Damn!

[Derek27]

I hadn't noticed any real issues except a slight delay in cancelling bets, as well as charts disappearing.

[Katla]

For me it seemed to have been like yesterday, for a few minutes automation triggered alot of times because it did not think bets were matched eventhough they were matched.

[Euler]

It's returned to normal now.

[Katla]

It's returned to normal now.

Yes but very worriyng that same thing happen two days in a row, eventhough this was very shorter timeframe then yesterday.