Betfair Down / Betfair site crash

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kerza
Posts: 46
Joined: Mon Sep 14, 2020 9:29 am

Are you all continuing to trade for the day, or take the day off? I'm not sure yet, will keep an eye on the next few markets and see what happens.
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Derek27
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Location: UK

No problem on the football. Betfair are gonna love counting their commission at the end of the day!
Tetras
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Joined: Tue Nov 03, 2020 8:23 pm

MarkA68 wrote:
Thu Jan 21, 2021 2:11 pm
People on twitter are saying they won't void the markets as this has happened before and they didn't then. Is this really the case? Surely they have a duty to their customers if the system is down due to issues on their side...?
I'm sure others here would know better than me, but from what I'm aware, they don't consider being unable to trade out as a reason to void the market.
Trader Pat
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Joined: Tue Oct 25, 2016 12:50 pm

After that little outage my "When Betfair F*ck up log" currently stands at -€126.09
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xtrader16
Posts: 411
Joined: Sun Feb 26, 2017 1:00 pm

Betfair will never void a horse racing market due to them considering money placed into the markets a 'Bets' and they will refer you to the T&C you were forced to agree with if you wanted to use their platform.

However, the new advertising strategy on TV and radio promotes the trading aspect of the Betfair Exchange. Surely this should force them into looking further into voiding the races when their platform fails. Which isn't unusual. How can they promote and sell their product as a trading platform and not void the markets when only one side of the trade is activated. If they don’t they should not be advertising the exchange for trading purposes.

Because of that advetisment there might even be a legal case to be put forward to have the race void if the product was sold to you on the ability to trade (open/close) positions on the platform and they have not lived up to your expectations.
Last edited by xtrader16 on Thu Jan 21, 2021 2:39 pm, edited 2 times in total.
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MarkA68
Posts: 15
Joined: Sun Dec 20, 2020 10:49 pm

Nope they are not voiding any markets as per their twitter response:
Betfair Help
@BetfairCS
·
9m
Unfortunately, no markets will be voided and unmatched bets were cancelled in line with our outage procedure rules. Apologies for any inconvenience this may have caused. -
🗣
Mike M
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gstar1975
Posts: 615
Joined: Thu Nov 24, 2011 11:59 am

Trader Pat wrote:
Thu Jan 21, 2021 2:21 pm
After that little outage my "When Betfair F*ck up log" currently stands at -€126.09
in the long term you should break even :lol:
Trader Pat
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Naffman wrote:
Thu Jan 21, 2021 1:38 pm
Trader Pat wrote:
Thu Jan 21, 2021 1:37 pm
I'd expect them to void the market
Doubt it, I'm only on automation but there seemed to be lay and back money still getting matched
I don't know why I keep thinking that every time it happens :D

Maybe I'm just too optimistic as a person!
Trader Pat
Posts: 4327
Joined: Tue Oct 25, 2016 12:50 pm

gstar1975 wrote:
Thu Jan 21, 2021 2:23 pm
Trader Pat wrote:
Thu Jan 21, 2021 2:21 pm
After that little outage my "When Betfair F*ck up log" currently stands at -€126.09
in the long term you should break even :lol:
Yeah last time it happened I made €260 so swings and roundabouts I suppose!
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Euler
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Location: Bet Angel HQ

Having had a dialogue with Betfair. I think you are OK to continue now, it seems the source issue is resolved.
kerza
Posts: 46
Joined: Mon Sep 14, 2020 9:29 am

Euler wrote:
Thu Jan 21, 2021 2:29 pm
Having had a dialogue with Betfair. I think you are OK to continue now, it seems the source issue is resolved.
Thanks for the update on the situation, hopefully the're right.
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Naffman
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Joined: Sun Aug 11, 2013 5:46 am

Somebody let Cranberry know there was an outage 8-)
jamesg46
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Joined: Sat Jul 30, 2016 1:05 pm

Hmmmm :lol:
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MarkA68
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jamesg46 wrote:
Thu Jan 21, 2021 2:34 pm
Hmmmm :lol:
I gave a score of ZERO and whilst I was typing my reply I got the message your chat has timed out we can no longer accept your score!

Wow these cowboys are hilarious! :lol: :lol:
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Derek27
Posts: 23477
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Location: UK

xtrader16 wrote:
Thu Jan 21, 2021 2:22 pm
Because of that advetisment there might even be a legal case to be put forward to have the race void if the product was sold to you on the ability to trade (open/close) positions on the platform and they have not lived up to your expectations.
If there's is, the people who backed Trump will bankrupt Betfair. ;)
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