What does this error mean?

Integrate live racecourse data into your favourite Betfair trading interface from TPD.
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climpies
Posts: 8
Joined: Mon Jan 13, 2020 9:49 am

Struggling with setting this up. I'm subscribed to TPD & entered my licence key.

I've got the 2:55 lingfield open on my one click screen, and also got the automation linked in guardian. I go to the settings, click "connect current race", and nothing happens.

When I check the log file it has:

31/12/2021 14:50:45.491:Action_1: Opening socket
31/12/2021 14:50:45.491:Action_1: Exception caught:The WebSocket protocol is not supported on this platform.
31/12/2021 14:50:45.492:Action_1: End of thread
31/12/2021 14:50:52.915:Stream_5: Opening socket
31/12/2021 14:50:52.916:Stream_5: Exception caught (2):The WebSocket protocol is not supported on this platform.
31/12/2021 14:50:52.917:Stream_5: End of thread
31/12/2021 14:50:52.918:Stream_5: Subscribe To Live Races:["30202112311455"]
31/12/2021 14:50:57.919:Stream_6: Subscribe To Live Races:["30202112311455"]
31/12/2021 14:50:57.920:Stream_6: Opening socket
31/12/2021 14:50:57.920:Stream_6: Exception caught (2):The WebSocket protocol is not supported on this platform.
31/12/2021 14:50:57.920:Stream_6: End of thread
31/12/2021 14:51:03.007:Stream_7: Opening socket
31/12/2021 14:51:03.007:Stream_7: Subscribe To Live Races:["30202112311455"]
31/12/2021 14:51:03.007:Stream_7: Exception caught (2):The WebSocket protocol is not supported on this platform.
31/12/2021 14:51:03.008:Stream_7: End of thread
31/12/2021 14:51:08.010:Stream_8: Opening socket
31/12/2021 14:51:08.011:Stream_8: Exception caught (2):The WebSocket protocol is not supported on this platform.
31/12/2021 14:51:08.012:Stream_8: End of thread
31/12/2021 14:51:08.013:Stream_8: Subscribe To Live Races:["30202112311455"]

Any ideas what I'm doing wrong?
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Dallas
Posts: 22671
Joined: Sun Aug 09, 2015 10:57 pm
Location: Working From Home

Which version of Windows are you using and what is the OS build number?

You can find this by clicking your Windows logo/start button + R
then typing winver in the run box that appears
climpies
Posts: 8
Joined: Mon Jan 13, 2020 9:49 am

Windows 7 pro build 7601: service pack 1.

I'd kind of assumed it would work ok, as 'normal' betangel works and their betmover software works.
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Dallas
Posts: 22671
Joined: Sun Aug 09, 2015 10:57 pm
Location: Working From Home

climpies wrote:
Tue Jan 04, 2022 11:57 am
Windows 7 pro build 7601: service pack 1.

I'd kind of assumed it would work ok, as 'normal' betangel works and their betmover software works.
That would explain it,

Early last year Betfair updated their security protocols, after they did that then you'd need to be running Win7 with SP1 or above, anything below this would no longer be possible to login with as they couldn't support the new protocols BF were now using.
This blog at the time contains more info on that major update
https://www.betfairtradingblog.com/betfair-login/

Because Microsoft are no longer supporting Windows7 it's meant as BF continue to roll out further updates those still using Win7 wouldn't be able to download the required updates they need

In short you are going to need to update to a newer version of Windows to regain full access to Betfair, its only a matter of time (probably within months) before they roll out an update which means you won't be able to login at all with when using Windows 7

If you do update I'd suggest going straight to Win 10, that will future proof you for the next several years at least
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