I've got neither this, a message when I log in or anything. Absolutely jack from them....
[/quote]
You might get a nice Calendar at Christmas instead Peter
Betfair Down / Betfair site crash
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wearthefoxhat
- Posts: 3550
- Joined: Sun Feb 18, 2018 9:55 am
If it's any consolation, me neither, but could be something to do with spotting things early and stopping for the day. Anyone who was not so fortunate, or fortunate depending on results, probably got a kind message or compensation. I'm also still on the 2% option, so they probably think I'm happy as Harry and his jam roly polys...and yes I am...Euler wrote: ↑Wed May 22, 2019 9:41 amSome people are getting emails and gestures of goodwill.
https://twitter.com/arberhunter/status/ ... 4241378304
I've got neither this, a message when I log in or anything. Absolutely jack from them, formally or informally. No emails, no explanations or advice to propagate out to my customers.
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I have a response from Betfair
Saturdays issue was the result of a technical problem with the application that we use to manage markets. The operators of the market management tools were receiving errors when attempting manage (activate, suspend, turn-play, & settle) so we made the decision to take down the Exchange while this was being investigated as a precautionary measure. Given the severity of the issue a detailed investigation is taking place to ensure that we can identify the root cause and prevent this from reoccurring in the future.
Imagine having some kind of a warning system when they're about to shut it all down. Instead of stressing out over potential losses you could hedge out and instead take a day off binge watching Game of Thrones.
would you though?
you would be attempting to hedge out with everybody else who as been warned, in all reality you would have to get out at a very bad price if you were lucky.
You'd be willing to take a bad price but so would traders on the opposite side so it should cancel out.
What really struck me is the words that they made a decision to shut down the exchange knowing all the carnage that would result. Failure to suspend and put markets in-play had been going on for a while. I wonder if it would have been possible to soldier on until the main afternoon stuff is done.
What really struck me is the words that they made a decision to shut down the exchange knowing all the carnage that would result. Failure to suspend and put markets in-play had been going on for a while. I wonder if it would have been possible to soldier on until the main afternoon stuff is done.
I would absolutely hedge out at a very bad price instead of letting a random bet run. Who the hell wouldn't.to75ne wrote: ↑Wed May 22, 2019 6:33 pmwould you though?
you would be attempting to hedge out with everybody else who as been warned, in all reality you would have to get out at a very bad price if you were lucky.
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wearthefoxhat
- Posts: 3550
- Joined: Sun Feb 18, 2018 9:55 am
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ShaunWhite
- Posts: 10353
- Joined: Sat Sep 03, 2016 3:42 am
The system had already failed, they could either keep taking bets which would be voided for markets they couldn't change the status on (with all the associated mess), or stop taking new bets completely. The exchange being down was better for us than the situation immediately prior.
What would the warning say other than that a problem started 5 mins ago? If it had said the exchange is going down in 1 min, bets from that point on were probably going to be voided anyway and that would cause even more confusion.
What would the warning say other than that a problem started 5 mins ago? If it had said the exchange is going down in 1 min, bets from that point on were probably going to be voided anyway and that would cause even more confusion.
I suppose whatever they did would result in chaos, but people with huge liabilities would appreciate any warning.
What they really need is a big red warning light on their website and embedded in the API so software vendors can alert users about an emergency shutdown.
What they really need is a big red warning light on their website and embedded in the API so software vendors can alert users about an emergency shutdown.
Finally someone that understands! We also need a sound alert from Peter with an extremely panicky voice telling us that an outage is imminent and doing an overly dramatic countdown.Derek27 wrote: ↑Wed May 22, 2019 8:53 pmI suppose whatever they did would result in chaos, but people with huge liabilities would appreciate any warning.
What they really need is a big red warning light on their website and embedded in the API so software vendors can alert users about an emergency shutdown.
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ShaunWhite
- Posts: 10353
- Joined: Sat Sep 03, 2016 3:42 am
As far as I can establish their api status page is fed directly from the same status monitoring system their support system uses. In theory it should update faster than them contacting a vendor, them relaying it to us etc. Whenever I've traded manually I've always had that on the side of one of my screens and I've sometimes see very brief orange statuses (1 or 2 secs) several minutes before sustained orange or reds.
It's not perfect as we know but when transacting 1000s it's always seemed like a sensible thing to have on view where it can catch your eye. I can't do anything whatsoever to stop the outages so doing nothing to try and mitigate their impact isn't an option for me. Nobody would dream of trading without a UPS but I'd be suprised if more than half had the api status in view, and even fewer partimers and newbies.