Betfair Down / Betfair site crash

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superfrank
Posts: 2762
Joined: Fri Aug 14, 2009 8:28 pm

onemichael wrote:So what happens now, under the rules?

What ever happens won't make up for the nerves I went through watching the race. At the horse didn't win unlike on other outages!
If the rules were that all losing bets are refunded if an event is affected by an outage, I'm sure they'd be far fewer of them.
RideTheLightning
Posts: 136
Joined: Fri Jul 03, 2009 1:08 am

Just got logged in there, but 1400 Wolv market suspended - what do you all think... day off? Oh just as I type market active again....
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jimrobo
Posts: 1290
Joined: Wed Mar 25, 2009 12:49 pm

anyone else getting a lot of lost packets?? It is making me nervous!!!
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Euler
Posts: 26504
Joined: Wed Nov 10, 2010 1:39 pm

Just before the first race I lost all the power in the office. I quickly headed home but then the power went their as well so I headed out into the car and logged in on 3G but Betfair was down! Just got back behind my desk and got everything up and running again as usual but it's been quite a start to the week.
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jimrobo
Posts: 1290
Joined: Wed Mar 25, 2009 12:49 pm

sounds like a mare! I hope you had no exposure on anything.

to be honest I should have taken the afternoon off after the outage.
aleksandar
Posts: 26
Joined: Fri Dec 04, 2009 10:50 pm

Two months ago I had few assumptions on what is going on in BetFAIL company:
http://betangel.com/forum/viewtopic.php ... 442#p24442
I am afraid that scenario number 2 is the right answer. So, this will be long, long process... Dilettantes!
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gutuami
Posts: 1858
Joined: Wed Apr 15, 2009 4:06 pm

this update appeared on the website. That might be the reason
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Euler
Posts: 26504
Joined: Wed Nov 10, 2010 1:39 pm

Careful, dodgy API server alert at 21:29
enzabella2009
Posts: 747
Joined: Tue Nov 03, 2009 3:58 pm

What hell happened? my 7k gone ... I close my position several times in profits>>> jes ...
I have 7k missing from my account
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Euler
Posts: 26504
Joined: Wed Nov 10, 2010 1:39 pm

The API started returning junk information on the matched and unmatched bets just before the last race at Dundalk was due off. I always have a non API version of Bet Angel running so I can exit quickly and cleanly, that was returning the correct data so it was definitely an API related issue.
enzabella2009
Posts: 747
Joined: Tue Nov 03, 2009 3:58 pm

IF I DONT GET MY MONEY BACK I WILL TAKE LEGAL ACTION against betfair. I HAVE the log which prove I TOOK the SP then BETFair started to place bets on its own causing me a huge loss of 7k.
I hope this bs won`t sleep well tonight.
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LeTiss
Posts: 5489
Joined: Fri May 08, 2009 6:04 pm

Jeez, that's an absolute disaster

Does your BF P&L account actually show a 7k loss?
rubysglory
Posts: 309
Joined: Thu Nov 04, 2010 7:02 am

Euler wrote:I always have a non API version of Bet Angel running so I can exit quickly and cleanly..
How do I do this ?

rg
enzabella2009
Posts: 747
Joined: Tue Nov 03, 2009 3:58 pm

I felt sick..sorry to reply late.. £6,380 are back to my account... I have 620 still missing... I can see on profit loss that I backed REGRESA AMI 540+40+40 in play. I did not place any of this bets my self. I closed my position using the SP. I saw 7k flashing IN RED on all horses until the market was closed..I will let you know if betfair reply...good night.
PeterLe
Posts: 3729
Joined: Wed Apr 15, 2009 3:19 pm

rubysglory wrote:
Euler wrote:I always have a non API version of Bet Angel running so I can exit quickly and cleanly..
How do I do this ?

rg
Rg
Here's one way...

You will want to have two BA instances open...(one in API, one in non API) so you can either have them both on one PC or (ideally) separate PC's (maybe one on a fully charged laptop with 3G access...that way = no single point of failure)
The non API needs to be in Mode 1 (non API)

If you do have them both on the same PC, install the second BA instance in its own directory (Not sure if support recommend it but you could run both at once (I've done this many times) (also make sure the combined data reqs <20).

Probably better to untick the refresh button on the second standby instance, that way you can have your standby on 18/19 req/second.

Regards
Peter

PS I still have my laminated sheet on the wall with TAN numbers, main tele number too :D ...but when I called the main number yesterday I received an auto message whilst I was waiting saying the number was changing (Didnt have time to write it down, but just wanted to mention it in case anyone else had it preprogrammed in their phone...)
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