Betfair Down / Betfair site crash

[deestar]

It was over the whole site as I have stuff running on different sports and they were all affected. I had to quickly switch everything off.

Any word from betfair?

[Euler]

Nobody seems to have noticed

[deestar]

Nobody seems to have noticed

Typical!

[Euler]

Looks like the site has returned to normal. But I'm being super cautious for a while, the main pinch point on the week is 3pm on a Saturday.

[deestar]

i see they have admitted a problem on twitter - but not much help to anyone badly out of pocket

[Euler]

Hi there - this was an unintended result of an update to the website, all should work as usual going forward. Apologies for the inconvenience - 🗣 Gilles

[Kai]

Great time to push website updates, wow

[jamesedwards]

i see they have admitted a problem on twitter - but not much help to anyone badly out of pocket

[Euler]

Great time to push website updates, wow

It took a few minutes for me to digest that message.

[jamesedwards]

Great time to push website updates, wow

It doesn't necessarily mean they pushed the update today. It could be a result of an update earlier in the week.

[Derek27]

It can't be anything to do with a website update. Surely the issue was with the API.

[Euler]

It can't be anything to do with a website update. Surely the issue was with the API.

I'll see if I can get a full explanation on Monday

[Euler]

I just saw delayed orders again in the 15:27

[sionascaig]

ditto - cant cancel unmatched (cricket) 15:57

[foleyst]

Went on to chat after a disastrous loss on this one. I had actually kept some bets that would have greened up for a small profit but ended up nearly £700 down. Being fairly new i think I panicked and tried to exit multiple times and as others have noticed all the bets flooded in at the end. Anyway, this is what chat said:

Hey Simon, thanks for waiting. It seems this is a known issue that our product teams are investigating. Unfortunately, we do not have any information on the next steps forward on this, but we are closely monitoring the situation to be able to mitigate major negative effects on our customers.

I have taken note of your account and we will keep in touch via email as soon as we have an update.

I have kept my Bet Angel log and also downloaded the bets recorded at BetFair. Anyone know what the usual outcome is with these type of issues?? I am hoping they will just scratch all the trades on that race... but fearing the worse and I'll just have to suck it up.