Bug ?

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Euler
Posts: 26454
Joined: Wed Nov 10, 2010 1:39 pm

Should point out that if you have a persistent or serious issue please escalate through support - http://betangel.kayako.com

We have a defined process and system through support that can help resolve issues but stuff highlight on the forum will always be haphazard. It's not really reliable to scan for particular issues on the forum, so escalating always works best. By all means discuss and highlight but if it's a problem send to support so it can circulate in the right areas.
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Euler
Posts: 26454
Joined: Wed Nov 10, 2010 1:39 pm

Looking at the detail of it the change amounts are tiny so it's probably a rounding issue when Betfair cycle their API servers. We will investigate
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Bet Angel
Bet Angel
Bet Angel
Posts: 4031
Joined: Tue Apr 14, 2009 3:47 pm

It looks like Betfair's API cache is reporting some volume a penny higher or lower than others and that it what is causing the flickering.
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THENUTS
Posts: 152
Joined: Mon Sep 10, 2012 9:05 pm

Thanks for the reason why its happenning - when will you be able to fix it ?
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Euler
Posts: 26454
Joined: Wed Nov 10, 2010 1:39 pm

Ultimately its a Betfair rounding issue, but we will have a play with workarounds. Hate that though, else the software ends up become a number of fixes on fixes.
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THENUTS
Posts: 152
Joined: Mon Sep 10, 2012 9:05 pm

You cant ask Betfair to fix it ??

Or is that harder than it sounds ?
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Euler
Posts: 26454
Joined: Wed Nov 10, 2010 1:39 pm

We told them about a bug on their web site in the middle of last year. Still unresolved.
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