anyone who got caught on the lud 16:05 best have a look at your account - mine is several hundred light (not negative), it "seems" to have been voided. the lays that i got stuck with when it crashed,(SPRING IN HER STEP lost), are not part of my profit.
betfair do not seem to know what as happend, and one of their managers rung me back about1/2 hour ago, and he sort of thinks it got resettled some time this evening probably after 1/2 6 to 7 oclockish, but he does not know.
they will give me a call tomorrow and explain what as happend.
p and l for today does not show the lud 16:05 at all.
no lud 16:05 in my betting history, no backs or lays previous to the crash, no voided bets, no cancelled nothing.
the race does not appear at all *(apart from my ba log though).
it might be something to do with spring in her step being relgated to 3rd as oppossed to 2nd but i would have thought, they would only need to resettle the place market.
whatever something as gone wrong (well in my case at least)
Betfair API Down
just re-checked my account james and nothing, lud 16:05 still no mention /explanation at all.
seems yet again they have decided to settle their cockups differently, would seem to be good news for people who lost money, assuming they have had their bets/trades canceled/voided/FIX/REVERSAL, but not so good for some like mugsgame who got out on betdaq.
consistency is something they dont like.
seems yet again they have decided to settle their cockups differently, would seem to be good news for people who lost money, assuming they have had their bets/trades canceled/voided/FIX/REVERSAL, but not so good for some like mugsgame who got out on betdaq.
consistency is something they dont like.
Yes me also, the race has been removed totally from my P+L of which is good news for me as I took a big hit on it due to the outage, but I feel for the people who hedged on Betdaq. The whole thing is a bit of a mess and has been metioned lacks consistency. Look forward to hearing their explanation of it as they may have set a precedent here.
It looks to me that BF initially settled the race as if nothing had happened, then they decided to settle it as a void race, then they reinstated pre off position until someone can make a proper decision.
In the meantime my P/L position is showing my balance pre off and a current exposure liability on the favourite. My Account statement now does not agree with my current balance and they have changed the "FIX" to "ERR" in the race status column.
In the meantime my P/L position is showing my balance pre off and a current exposure liability on the favourite. My Account statement now does not agree with my current balance and they have changed the "FIX" to "ERR" in the race status column.
just logged in again and my balance now appears be as it was i,e, SPRING IN HER STEP lost (agrees with you james).
but i can't look at my p&l or bet history etc, as i just get "problem page loading"
whether or not it changes again, who knows.
what a mess
if this is the final settlement, quite possable that walshy as gone to bed happy and when he gets up, he's gonna have the right ache.
betfair really don;t get the concept of customer service.
but i can't look at my p&l or bet history etc, as i just get "problem page loading"
whether or not it changes again, who knows.
what a mess
if this is the final settlement, quite possable that walshy as gone to bed happy and when he gets up, he's gonna have the right ache.
betfair really don;t get the concept of customer service.
They deleted the race last night. I am waiting for my account manager to ring me back. looked this morning and it's back.
I traded out my position on Betdaq, so made no profit. But The profit on Betfair carries the commission and PC charges.
The main issue with these outages is it's becoming almost impossible to know which of their "rules" Betfair are choosing to apply. It seems like either the path of least resistance or the one which save them the most money. There seems no consistency. When we are talking about sums of money that often run into £1000's of they need to get their act together. I'm sure they think 99% of their customers have a Tenner on and then are sitting their excitedly with their finger hovering over the cash out button. I would love to have an hour with their CEO and tell him how it is and how it effects the hard core Betfair users. (Anyone got a hot line to Mt Corcoran?)
It's almost part of the risk of using their platform that every now and again you are having these issues. If you understand which rules apply you have some chance of limiting the damage. As it stands it's almost like playing with a loaded gun.
I traded out my position on Betdaq, so made no profit. But The profit on Betfair carries the commission and PC charges.
The main issue with these outages is it's becoming almost impossible to know which of their "rules" Betfair are choosing to apply. It seems like either the path of least resistance or the one which save them the most money. There seems no consistency. When we are talking about sums of money that often run into £1000's of they need to get their act together. I'm sure they think 99% of their customers have a Tenner on and then are sitting their excitedly with their finger hovering over the cash out button. I would love to have an hour with their CEO and tell him how it is and how it effects the hard core Betfair users. (Anyone got a hot line to Mt Corcoran?)
It's almost part of the risk of using their platform that every now and again you are having these issues. If you understand which rules apply you have some chance of limiting the damage. As it stands it's almost like playing with a loaded gun.
Well currently the total on my p+l from yesterday shows the hit I took has been deducted twice, however the summary on the account only shows it taken once, so who knows whats going on. Betfair certainly dont seem to. The way this has been dealt with is really really poor.
It would seem fair to me that when an outage occurs any open market that goes in play whilst the outage is still in effect be voided. The worst that could happen would be you would lose any profit accumulated on that market. Whilst that would certainly annoy, I think at least everyone would know where they are without the need to hedge elsewhere. Sometimes not knowing what your true position is.
I'm not just saying that as I was the wrong side of a hit yesterday. It seems the fairest of a bad set of outcomes to me but obviously others may disagree. Which is fair enough
It would seem fair to me that when an outage occurs any open market that goes in play whilst the outage is still in effect be voided. The worst that could happen would be you would lose any profit accumulated on that market. Whilst that would certainly annoy, I think at least everyone would know where they are without the need to hedge elsewhere. Sometimes not knowing what your true position is.
I'm not just saying that as I was the wrong side of a hit yesterday. It seems the fairest of a bad set of outcomes to me but obviously others may disagree. Which is fair enough
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JollyGreen
- Posts: 2047
- Joined: Sat Mar 21, 2009 10:06 am
I also add my hat to the ring...so to speak!
Betfair always put forward "matters beyond our control" as their argument for situations that occur, especially when their system crashes. Personally I believe a lot of what happens is within their control but that's another story. They rarely void a race because as James correctly mentioned, they lose the commission. I was not trading when yesterday's crash occurred but I was aware of it.
I agree with James, Betfair should void all markets where a "matter beyond their control" causes the failure of the system. Why, as mere minions, are we not afforded the luxury of the same excuse? Betfair's system failed which is "beyond our control!" Sauce for the goose and all that. Instead we have a bean counter who looks at the bottom line and then utters the immortal words "Computer says no!"
I am confused by their sudden change of tack i.e. they voided the Ludlow 16:05. Have they set a precedent here?
Betfair always put forward "matters beyond our control" as their argument for situations that occur, especially when their system crashes. Personally I believe a lot of what happens is within their control but that's another story. They rarely void a race because as James correctly mentioned, they lose the commission. I was not trading when yesterday's crash occurred but I was aware of it.
I agree with James, Betfair should void all markets where a "matter beyond their control" causes the failure of the system. Why, as mere minions, are we not afforded the luxury of the same excuse? Betfair's system failed which is "beyond our control!" Sauce for the goose and all that. Instead we have a bean counter who looks at the bottom line and then utters the immortal words "Computer says no!"
I am confused by their sudden change of tack i.e. they voided the Ludlow 16:05. Have they set a precedent here?
Hi JG
They seem to have initially settled the market, then late last night voided the race. Then even later last night reversed that decision and re-settled the race.
Would love to hear an explanation of everything that happened from them, but wont be holding my breath.
They seem to have initially settled the market, then late last night voided the race. Then even later last night reversed that decision and re-settled the race.
Would love to hear an explanation of everything that happened from them, but wont be holding my breath.