Betfar wrote:In June 2011 Betfair introduced a customer commitment charter setting out 14 “customer promises” across five key areas. You stated at the time you would provide data every three months indicating your performance against these targets. This data has now not been updated since November 2012, with all references to the customer charter now no longer on your site.
a. Do you no longer consider the customer commitment charter important, or has the idea now been completely disbanded?
b. Can you explain your reasoning for not updating the data or choosing to no longer honour this commitment?
c. If you have chosen to no longer honour this charter, can you explain why you felt it was not necessary to communicate this decision to your customers. (is it not somewhat ironic to choose to not communicate this when the customer commitment was provided so that you could communicate transparent and timely feedback?)
d. With particular reference to the section of the charter outlining acceptable levels of availability of the exchange, can you confirm that you never once met your target level during the period you reported for (up to November 2012) and have not met that target since then. (as you’ll struggle to find the detail of this particular commitment on your site, I’ll help you by reminding you that the target was 99.9% uptime)
e. Do you still have internal targets for exchange availability and do you intend to communicate this and your performance to your customers in the future.
Thank you for the question. Your observations are certainly fair.
Betfair reported performance against the customer charter for over 1 year. During this time, customer interest in the charter was very low. In a nutshell, customers told us that promising to do things right is not as good as simply doing things right. As a result, the charter has not been updated in over a year, and instead, we are simply focussing on doing things right. We are currently evaluating how to take this forward.
In terms of Exchange Availability, most recent numbers are: Oct – 99.8%, Nov – 99.7%. We do not regard this performance as acceptable. Furthermore, we recognise that performance at peak times (e.g. 3pm on Saturday) is not what it should be. We share your pain, and don’t like working at weekends either. Addressing platform stability at 3pm on a Saturday is our #1 priority
Betfair - Ask the Managing directors Q&A Session
Good question
This is a good sign of management wanks thinking everyone else is buttoned up the back.Euler wrote:
Betfair: "In terms of Exchange Availability, most recent numbers are: Oct – 99.8%, Nov – 99.7%. We do not regard this performance as acceptable.
In plain English 0.3%/month is like two dozen hours every month. If they said, betfair was down for that many hours a month the reaction would be totally different.
Will be interesting to hear if any sense came out of the Hammersmith briefing yesterday...
-
chrisangel
- Posts: 13
- Joined: Sun Jul 03, 2011 6:36 pm
The day after the ASKtheMD- The new premium account newsletter that dropped in today via email was a good move. Unfortunately it didn't say much that interested me that I didn't already know. No premium charge erections for me either.
The ASKtheMD was much as expected. Repeated betfair lines that are fast becoming platitudes. Every statement that talked about charges made exactly the same comment on the premium charge trials. It was no big deal. Betfair need more soul, less management speak.
Above all, they need to be more proactive on pricing changes before the exchange caves in.
The ASKtheMD was much as expected. Repeated betfair lines that are fast becoming platitudes. Every statement that talked about charges made exactly the same comment on the premium charge trials. It was no big deal. Betfair need more soul, less management speak.
Above all, they need to be more proactive on pricing changes before the exchange caves in.
The exchange is imploding and they don't give a damn. Hence them trying to get the sportsbook up and going. Their arrogance and mismanagement is staggering.chrisangel wrote:The day after the ASKtheMD- The new premium account newsletter that dropped in today via email was a good move. Unfortunately it didn't say much that interested me that I didn't already know. No premium charge erections for me either.
The ASKtheMD was much as expected. Repeated betfair lines that are fast becoming platitudes. Every statement that talked about charges made exactly the same comment on the premium charge trials. It was no big deal. Betfair need more soul, less management speak.
Above all, they need to be more proactive on pricing changes before the exchange caves in.
Their comment about punters not understanding the exchange and them wanting a simpler product is the equivalent to the infamous Gerald Ratner comment http://www.telegraph.co.uk/news/uknews/ ... affes.html
To be honest Mugs, I only have 30% in my BF account that I used to - partially driven by security concerns, but predominately because I'm convinced BF are going to eventually hit the buffers, and one day we'll just log in to find a Sorry! message
I never thought I'd say it but I am looking forward to getting back into an office job next year! What was once a great way to make a living has pretty much gone to pieces thanks to a greedy monopoly. I went out with all my old work colleagues last night. The company has done really well and my old assistant is now the FC and my other accounts guy I hired is the other company FC. If I had stayed and traded part time I would have been a group FC/director. My old boss told me I got out too early. Gutted when I compare it to these shrinking markets I now sit and trade on my own everyday!
I feel the same,jimrobo wrote:I never thought I'd say it but I am looking forward to getting back into an office job next year! What was once a great way to make a living has pretty much gone to pieces thanks to a greedy monopoly. I went out with all my old work colleagues last night. The company has done really well and my old assistant is now the FC and my other accounts guy I hired is the other company FC. If I had stayed and traded part time I would have been a group FC/director. My old boss told me I got out too early. Gutted when I compare it to these shrinking markets I now sit and trade on my own everyday!
This isn't remotely fun anymore. Just constant hassle. The best thing for me I guess is I have managed to get myself into a position where I can take a job I want to do rather than one I have to do. I think it's time to pack this in and do something fulfilling and meaningful.
I always fancied being a Traffic Warden you know.........
For those of you thinking "How can you give up such an easy living"?
1) It isn't easy
2) It turns you into a cabbage
3) The old cliche "Money isn't everything" is so true.
I'll probably have to trade weekends for a while to top my salary up and I may do some teaching to trade of some sort. I potentially might be able to get back in for the old company I worked for but it will be below everyone i hired, ad be with large slice of humble pie and most probably for a rubbishy salary but it will get some decent experience back on my cv and I'll get holidays (wow what are those!). Even something as small as actually be able to tick the gift aid box when I am donating to my friends charity things!!!
-
JollyGreen
- Posts: 2047
- Joined: Sat Mar 21, 2009 10:06 am
I didn't bother sending a question and I never contact Betfair. I have one saying that always rings true.
"Never argue with idiots they always drag you down to their level and beat you with their experience!"
"Never argue with idiots they always drag you down to their level and beat you with their experience!"
I have to agree with Mugs and JR. It's just not going to be sustainable for traders the way things are going. I'm getting close to PC3 and have recently come to the conclusion that there can see no real point carrying on the way things have been the last few months. It wouldn't be worth my while staying even if I was on 20% or 5% frankly, not with all the stress involved. I've always had misgivings about this industry even in the best of times, let alone now, but like Mugs says there has to be more to life than this.
Punter money is drying up and the markets are just being unscrupulusely raided for all they have left. The racing markets are becoming like an open cast mine.
In the financial markets huge bots have put the vast majority of individuals traders out of work over the last decades and the same thing is happening here.
Before long it'll just be a few bots scooping up what little punter cash is left, while pumping and dumping a few new wannabe traders who've read past exploits of individuals who freed themselves from the system for a while.
I think it's frightening that so many long standing pros are looking to get out of the game at the same time. The likes of Andy Fuller were smart looking to do it a couple of years ago.
From this http://www.smscs.com/picview.php?title= ... 247976.jpg
To this http://postimg.org/image/w10r44c0l/
Punter money is drying up and the markets are just being unscrupulusely raided for all they have left. The racing markets are becoming like an open cast mine.
In the financial markets huge bots have put the vast majority of individuals traders out of work over the last decades and the same thing is happening here.
Before long it'll just be a few bots scooping up what little punter cash is left, while pumping and dumping a few new wannabe traders who've read past exploits of individuals who freed themselves from the system for a while.
I think it's frightening that so many long standing pros are looking to get out of the game at the same time. The likes of Andy Fuller were smart looking to do it a couple of years ago.
From this http://www.smscs.com/picview.php?title= ... 247976.jpg
To this http://postimg.org/image/w10r44c0l/