Australian racing

The sport of kings.
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Naffman
Posts: 5919
Joined: Sun Aug 11, 2013 5:46 am

We finally have some evidence :)
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blueport
Posts: 229
Joined: Mon May 18, 2009 7:35 am

This is rubbish!

Been having a rough few weeks, might give it a break until the new year.

Will ring Betfair tomorrow to express my annoyance.
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Euler
Posts: 26434
Joined: Wed Nov 10, 2010 1:39 pm

blueport wrote:Will ring Betfair tomorrow to express my annoyance.
I just sent a christmas tree up their arse on behalf of our aussie customers.
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Naffman
Posts: 5919
Joined: Sun Aug 11, 2013 5:46 am

Euler wrote:I just sent a christmas tree up their arse on behalf of our aussie customers.
:lol:

I will give up for the night I think, just not worth it.
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CaerMyrddin
Posts: 1271
Joined: Mon Sep 07, 2009 10:47 am

Disgraceful, worst behavior in ages...
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Euler
Posts: 26434
Joined: Wed Nov 10, 2010 1:39 pm

If you go into communications and push the connection tuner right over to the far right you may be able to get a slightly better response. If the markets freezing completely, that should ease it for you.
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steven1976
Posts: 1744
Joined: Tue Jan 19, 2010 6:28 am

CaerMyrddin wrote:Disgraceful, worst behavior in ages...
What do you mean caer. If its a technical problem, then nothing can be done?

I hate half answered questions. Peter also always asks questions or states things but then never replies later. Make it clear!
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blueport
Posts: 229
Joined: Mon May 18, 2009 7:35 am

Euler wrote:I just sent a christmas tree up their arse on behalf of our aussie customers.
Any response Peter?

I contacted the Oz help desk this morning and was told they were not aware of any issues. :roll:

Was also told most of the technical issues are handled out of the UK and to email [email protected]?

Not sure if that is the right contact but I have sent my grievances nonetheless.
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The dog of ry
Posts: 274
Joined: Sat Dec 20, 2014 2:17 am

Jeepers this is frustrating.... Pulled up stumps early last night due to constant freezing. Thought it would be fixed for a Saturday!! Coupled with the TVN "situation", Betfair will miss out on plenty of $$ if they can't sort it
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Naffman
Posts: 5919
Joined: Sun Aug 11, 2013 5:46 am

Just logged on and its absolutely dreadful :x
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fuzzer54
Posts: 109
Joined: Wed Apr 15, 2009 2:23 pm

Absolutely hopeless. Won't be touching it. Trying to trade under these conditions is a total lottery.

How on earth can Betfair claim to be 'unaware' of these issues?

They've been steadily growing worse for weeks.
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Naffman
Posts: 5919
Joined: Sun Aug 11, 2013 5:46 am

Packer won't be too happy.
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Euler
Posts: 26434
Joined: Wed Nov 10, 2010 1:39 pm

Just got up early to have a look.

Generally price retrieval seems to be fine, but it's bets that are taking time to return from the API.

What would be helpful for us when reporting issues is to list the sort of numbers you are seeing on the bottom of Bet Angel. There are three and they are tool tipped so you should be able to see where the delay is.

You will see them being reported like: -

[31] [78] [484]

(Which is what I am seeing at the moment)
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Naffman
Posts: 5919
Joined: Sun Aug 11, 2013 5:46 am

There is was showing [62] [93] [1046]
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The dog of ry
Posts: 274
Joined: Sat Dec 20, 2014 2:17 am

My numbers are very similar to Naffman, however third figure mostly out further, around [3500].
Can take around 3-4 seconds for any bets to appear as being placed - its a killer for inplay
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