Betfair API Down

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Euler
Posts: 26443
Joined: Wed Nov 10, 2010 1:39 pm

Anybody credited yet?
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Euler
Posts: 26443
Joined: Wed Nov 10, 2010 1:39 pm

Looks like they haven't reconciled take SP bets, they have offered to look into individual cases if you email: -

[email protected]
ajax37
Posts: 10
Joined: Thu Apr 29, 2010 2:00 pm

They've point blank refused to refund me, it's not like the whole site went down, other markets remained open, this is clearly their error, feel like they've stolen my money and given it to someone else.
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Euler
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Can you list your trade in more detail? I'm interested in following up issues specifically.
steven1976
Posts: 1744
Joined: Tue Jan 19, 2010 6:28 am

Although annoying, surely it just has to be taken on the chin ? If they paid back based on bets that hadn't happened, then would that not mean they also would have to take back winning bets from someone on the opposite side who may have been having a genuine gamble and not a trade?
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Euler
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More interested in getting Betfair to honour SP bets. Not sure if you've read through the issue?
steven1976
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I read the issue. I just think that if you ever put money in the market you have to be prepared for full system melt down. I think what is more concerning from reading caan blog there seems to be mystery bets people are not aware going into the markets. Maybe human error but it certainly seems the new api is not an improvement so far.
steven1976
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This was a comment someone posted after caans initial confusion on a bet on Monday he didnt remember placing.
Screenshot_2014-11-12-23-05-30.jpeg
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gutuami
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Joined: Wed Apr 15, 2009 4:06 pm

Bang 15:30. Favorite Chatez
there was a strange flash of last traded price which is better seen on chart. The market never moved as it did not have back up volume.
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LeTiss
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gutuami,

I've noticed this on other sporting markets - the last traded price is occasionally returning a completely inaccurate price
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Euler
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gutuami wrote:Bang 15:30. Favorite Chatez
there was a strange flash of last traded price which is better seen on chart. The market never moved as it did not have back up volume.
Y I noticed that two.
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to75ne
Posts: 2439
Joined: Wed Apr 22, 2009 5:37 pm

Euler wrote:Anybody credited yet?
ajax37 wrote:They've point blank refused to refund me, it's not like the whole site went down, other markets remained open, this is clearly their error, feel like they've stolen my money and given it to someone else.
2014-11-12
08:36
Lingfield 15:00 11th November BSP Issue EXC15 - - - 135.00

seems my account was credited at 8:36 with that "bsp issue exc15"

sorry not posted arlier been ill, still ill going back to bed.
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Euler
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steven1976 wrote:This was a comment someone posted after caans initial confusion on a bet on Monday he didnt remember placing.
My angle on this issue was more that Betfair must reconcile SP if people placed bets at SP. That's all.
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Euler
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It looks like they are crediting accounts to correct this take SP error.
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Euler
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Joined: Wed Nov 10, 2010 1:39 pm

Y, not aware of anybody on my list that hasn't been credited now.
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