the first complaint just got a "your money is lost due to our terms and conditions we arent liable" email after 3 weeks.
after complaining a 2nd time they looked into it further and said that the money was withdrawn to my skrill account so theres nothing they can do
my 3rd complaint was that my skrill account was deactivated years ago, which they wanted proof. so after discussing with skrill and getting proof of de-activation, 3 weeks later i got my money back.
Allthough happy with the outcome i wonder what would have happened if i had not pursued this furthur
the money must have been in limbo somewhere. Thanks for the support and advice
)
