gazuty wrote: ↑Sat May 30, 2020 1:00 am
Derek27 wrote: ↑Fri May 29, 2020 4:33 pm
Hi eightbo, welcome back. Are you sure you get a one week grace period? I haven't heard that and wouldn't fancy chancing it.
From the email
Customers will be contacted directly by a Betfair representative and informed on the first occasion on which this Turnover Charge would have been payable.
Customers who previously had not incurred Turnover Charge will also be afforded a one-week ‘grace period’ designed to give them an opportunity to refine their betting habits should they wish to do so.
It appears you've received a different email to me. My email doesn't say that.
The T&C says:
11.8 How will I be notified if I am required to pay the Turnover Charge?
11.8.1 Customers will be contacted directly by a Betfair representative and informed on the first occasion on which this turnover charge would have been payable.
11.8.2 Customers will also be afforded a one-week ˜"grace period" designed to give them an opportunity to refine their betting habits should they wish to do so.
11.8.3 A summary report of an individual's weekly activity will also be available if requested.
It doesn't clearly state that the grace period is for the new charge and not since the turnover charge existed.
Your email isn't exactly clear either. It implies you have a grace period with "would have been payable" but I'd rather they actually said there's a grace period for the new charge.
