Betfair API Down

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Dipstick
Posts: 116
Joined: Tue Feb 17, 2015 10:08 pm

They've done it again... the 6.05 for hexham
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gutuami
Posts: 1858
Joined: Wed Apr 15, 2009 4:06 pm

17:05 uk time hex
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gutuami
Posts: 1858
Joined: Wed Apr 15, 2009 4:06 pm

the logs from this thread should go as tweets straight to some of Paddy Power executives
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bennyboy351
Posts: 332
Joined: Sat Jun 07, 2014 6:01 pm

Anyone else have an API freeze in the 17-05 at Hexham? And did it cost you any money? Betfair have screwed me for £20! Good this, 'innit!
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Euler
Posts: 26436
Joined: Wed Nov 10, 2010 1:39 pm

gutuami wrote:the logs from this thread should go as tweets straight to some of Paddy Power executives
Betfair do read the forum
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tricola
Posts: 79
Joined: Thu Jun 17, 2010 8:06 am

Euler wrote:Betfair do read the forum
They do, as I received warning yesterday for being critical, and cleaning was done on forum too. Few threads were deleted for ex. "BF Exchange RIP".
So, yeah they read forum.
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Euler
Posts: 26436
Joined: Wed Nov 10, 2010 1:39 pm

I meant this forum, not the Betfair one.
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marko236
Posts: 737
Joined: Fri Jul 12, 2013 11:54 am

Euler wrote:I meant this forum, not the Betfair one.
Do Betfair complain about comments placed in your forum?
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Kai
Posts: 7118
Joined: Tue Jan 20, 2015 12:21 pm

Is it time to create Bet ExchAngel Peter?

I'll get my coat.
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Euler
Posts: 26436
Joined: Wed Nov 10, 2010 1:39 pm

marko236 wrote:Do Betfair complain about comments placed in your forum?
Not user comments ;)

Whenever I go to Betfair I will always represent our users. So threads like this where others comment are useful for Betfair to form an opinion on how they are doing.
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Euler
Posts: 26436
Joined: Wed Nov 10, 2010 1:39 pm

Football data feed is way out on Betfair site, they are not having a good day.
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Rinoa
Posts: 85
Joined: Fri Feb 08, 2013 7:38 pm

Can't use football tonight. Keep getting:

"Exception: Exception of type 'BetAngelHelper.APINGException' was thrown" on half my bets, albeit I do place maybe 80 bets at the same time, but Betfair should surely be able to handle that.
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kerberus
Posts: 366
Joined: Mon Aug 05, 2013 3:28 pm

Snip from the Betangel Screen
10 ‎June ‎2015, ‏‎11:32:15
:?
You just know it's time for an early lunchbreak
You do not have the required permissions to view the files attached to this post.
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bennyboy351
Posts: 332
Joined: Sat Jun 07, 2014 6:01 pm

Being somewhat naeive (not really - just fed up!) I sent this email to Betfair yesterday after the balls-up with the 17-05 at Hexham.

As I write this email, I am some £20.00. down due to what I perceive to be a fault with your API at the start of the 17-05 race at Hexham. I was left unable to close my trade and was therefore left powerless to do anything other than watch the video whilst my display via Bet Angel remained motionless!

I know the problem is your end (you have admitted so in a recent Tweet) and I would be much obliged if you would refund the £20.00. in to my account asap.

Kindest regards
George.


I received this reply some 8 hours later:

Hi George

Thanks for getting in touch.

There was an issue with the 17:05 at Hexham which caused the race to not go in play as the off.

In line with our rules and regulations in these situations, all bets matched prior to the off did stand, and settled in line with the result, which unfortunately left customers unable to trade.

Please accept our apologies for any inconvenience caused.

Let me know if there’s anything else I can help with. Or maybe our FAQs will come in handy?

We love to tweet too; find us @BetfairHelpdesk.

Thanks,

Mike

Betfair Helpdesk

Why DO we let them get away with it? :evil:
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Euler
Posts: 26436
Joined: Wed Nov 10, 2010 1:39 pm

Soccer feed out, though this could be a source issue.
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