WARNING - Betfair account hacked / fraud

News, chat and debate about the Betfair betting exchange.
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Yantraman
Posts: 253
Joined: Thu Apr 30, 2009 1:30 pm

Good idea - with a seperate password required to freeze/unfreeze your account.
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Iron
Posts: 6793
Joined: Fri Dec 11, 2009 10:51 pm

I emailed Betfair about this, and this was their reply:

'If you would wish to close your account, if you could call the helpdesk or give us a number and a time that suits you and we can give you a call back. We can temporarily close your account whilst you are holiday and when you return you can give us a call to re open it.'

Jeff
Yantraman wrote:Good idea - with a seperate password required to freeze/unfreeze your account.
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andyfuller
Posts: 4619
Joined: Wed Mar 25, 2009 12:23 pm

May not be suitable for all but I always remove my money when I go on holiday, Betfair get enough out of me so I don't want them getting more by using my deposits in their investment fund when it doesn't need to be.
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Iron
Posts: 6793
Joined: Fri Dec 11, 2009 10:51 pm

Yes, but if you lock your account when you're on holiday, no-one can make a big deposit and withdraw it.

Jeff
andyfuller wrote:May not be suitable for all but I always remove my money when I go on holiday, Betfair get enough out of me so I don't want them getting more by using my deposits in their investment fund when it doesn't need to be.
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hgodden
Posts: 1759
Joined: Thu Apr 16, 2009 2:13 pm

You can't be ringing up the helpdesk every time you want to freeze and unfreeze it though. It might be useful for holiday though
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andyfuller
Posts: 4619
Joined: Wed Mar 25, 2009 12:23 pm

I asked earlier in the thread I think but don't think it got a reply.

Before we go abusing BF to much, are they any worse than any of the other bookmakers/exchanges?

(That isn't to say they couldn't do better even if they are at the same level)
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Iron
Posts: 6793
Joined: Fri Dec 11, 2009 10:51 pm

andyfuller wrote: Before we go abusing BF to much, are they any worse than any of the other bookmakers/exchanges?
All of the online bookies I've ever used simply ask for a username and password.

So I would say 'no'...

Jeff
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LeTiss
Posts: 5431
Joined: Fri May 08, 2009 6:04 pm

The difference with a normal bookmaker though regards the money they keep in their accounts.

With BF people will keep hundreds, or thousands in their account, however I very much doubt that they would do that with Ladbrokes etc
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Iron
Posts: 6793
Joined: Fri Dec 11, 2009 10:51 pm

True -

Unless you were losing money hand over fist, the bookies wouldn't tolerate you placing huge bets for long...

Jeff
LeTiss 4pm wrote:The difference with a normal bookmaker though regards the money they keep in their accounts.

With BF people will keep hundreds, or thousands in their account, however I very much doubt that they would do that with Ladbrokes etc
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Zenyatta
Posts: 1143
Joined: Thu Mar 11, 2010 4:17 pm

Been doing some research on these cases... Google etc, seems a few people per month are getting cleaned out at present. The problem is at Betfair's end, not the users end, most experts seem to think. The fraudsters usually use Poker and the Casino to filter the funds out...that's the common factor in nearly all the cases... we should exclude our accounts from Poker and the Casino.
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enzabella2009
Posts: 747
Joined: Tue Nov 03, 2009 3:58 pm

Hi, Jeff
I have followed your advice but, they keep replying me with this...see below

We at Betfair are happy with the security of the site.

However, I would advise you to make sure that you are happy with your own computer security, that is, making sure that you run a full anti virus check on your PC regularly, your firewalls are up to date, and also that you do share your Betfair a/c information (username / password)with anyone.

They really think people go around and share their own username and password.
On what drugs are they now?
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Iron
Posts: 6793
Joined: Fri Dec 11, 2009 10:51 pm

I don't think you're going to get anything other than that kind of bland reply from someone in a call centre.

They aren't going to give you any assurances or comment on Betfair policy, as it's above their pay grade.

Have you tried contacting someone more senior, like one of these guys? http://corporate.betfair.com/about-us/e ... files.aspx

Jeff
enzabella2009 wrote:Hi, Jeff
I have followed your advice but, they keep replying me with this...see below
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Iron
Posts: 6793
Joined: Fri Dec 11, 2009 10:51 pm

Betfair have told me that:

'It is also possible for you to elect to restrict your access (under the same conditions as self-exclusion) to the following Betfair products.

Betfair Arcade and Quick Play: go to My Arcade Account and select Player Protection.

Betfair Casino: go to My Casino Account and select Casino Exclusion.

Betfair Exchange Games: go to My Games Account and select Games Exclusion.

Betfair Poker: click on the responsible gambling link located at the bottom of the main Poker lobby.'

Jeff
Zenyatta wrote:we should exclude our accounts from Poker and the Casino.
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Zenyatta
Posts: 1143
Joined: Thu Mar 11, 2010 4:17 pm

Jeff, I did it now for my account, I've excluded all those products. I suggest everyone else do the same.

And for goodness sake, don't store any money in the main wallet! If you don't want to withdraw, move it to the Australian wallet overnight, or hide it by placing over-night bets on future events.
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enzabella2009
Posts: 747
Joined: Tue Nov 03, 2009 3:58 pm

Tx Jeff,I will try that. I have the feeling I would not go throw any of this men. hehhe...
Ferru123 wrote:I don't think you're going to get anything other than that kind of bland reply from someone in a call centre.

They aren't going to give you any assurances or comment on Betfair policy, as it's above their pay grade.

Have you tried contacting someone more senior, like one of these guys? http://corporate.betfair.com/about-us/e ... files.aspx

Jeff
enzabella2009 wrote:Hi, Jeff
I have followed your advice but, they keep replying me with this...see below
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