Betfair Down / Betfair site crash

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Iron
Posts: 6793
Joined: Fri Dec 11, 2009 10:51 pm

Thanks Oddstrader

Did the Wolv 17:30 just cut out briefly whilst in play for you guys, only to resume about 30 seconds later?

If so, does anyone know if the site was down, or if someone just messed up and suspended the race too early?

Jeff
oddstrader wrote:It was ok my end Jeff
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oddstrader
Posts: 344
Joined: Fri Apr 16, 2010 4:55 pm

no Jeff, smooth flow for me
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Iron
Posts: 6793
Joined: Fri Dec 11, 2009 10:51 pm

Thanks Oddstrader - I shall be having words with Virgin if this persists! :evil:

Jeff
oddstrader wrote:no Jeff, smooth flow for me
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CaerMyrddin
Posts: 1271
Joined: Mon Sep 07, 2009 10:47 am

I noticed something a few minutes ago, both BA and the website froze. I'll be reducing my stakes as a precaution.
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andyfuller
Posts: 4619
Joined: Wed Mar 25, 2009 12:23 pm

Everything fine here - not seen anything but doesn't mean something isn't wrong. Though the fact it has happened to you twice Jeff I wouldn't be surprised if it was at your end.

Have you tried running the diagnostic tool - if that is still available?
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Iron
Posts: 6793
Joined: Fri Dec 11, 2009 10:51 pm

Thanks Andy - I wasn't aware there was a diagnostic tool. How do I access it?

Jeff
andyfuller wrote:Everything fine here - not seen anything but doesn't mean something isn't wrong. Though the fact it has happened to you twice Jeff I wouldn't be surprised if it was at your end.

Have you tried running the diagnostic tool - if that is still available?
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CaerMyrddin
Posts: 1271
Joined: Mon Sep 07, 2009 10:47 am

That's strange. I'm pretty sure it was a betfair problem, as everything else was running smoothly. Maybe it's a problem in Malta :?
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andyfuller
Posts: 4619
Joined: Wed Mar 25, 2009 12:23 pm

Ferru123 wrote:Thanks Andy - I wasn't aware there was a diagnostic tool. How do I access it?

Jeff
Think you got it from the BA website but not sure - best to get in touch with the support guys.
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oddstrader
Posts: 344
Joined: Fri Apr 16, 2010 4:55 pm

go to - downloads.betangel.com
on the right hand side menu click on support , scroll down midway and you will see a diagnostics download.
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Iron
Posts: 6793
Joined: Fri Dec 11, 2009 10:51 pm

Thanks guys

Jeff
oddstrader wrote:go to - downloads.betangel.com
on the right hand side menu click on support , scroll down midway and you will see a diagnostics download.
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andyfuller
Posts: 4619
Joined: Wed Mar 25, 2009 12:23 pm

I am getting a Http: warning on the website - anyone else? Just going to tread carefully just incase.
Last edited by andyfuller on Fri Feb 18, 2011 12:13 pm, edited 1 time in total.
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andyfuller
Posts: 4619
Joined: Wed Mar 25, 2009 12:23 pm

From the BF announcement page:

We are currently experiencing a technical difficulty with the website which is under investigation. We hope to have this resolved as soon as possible and we apologise for any inconvenience this may cause.

Be careful guys just in case!
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Iron
Posts: 6793
Joined: Fri Dec 11, 2009 10:51 pm

Here we go again... :?

I think I might take the day off, at least unless Betfair assures us that the problem (and the underlying problem which caused the problem) have been resolved.

The last time I resumed trading when I thought normal service had been resumed, it cost me money!

Jeff
andyfuller wrote:From the BF announcement page:

We are currently experiencing a technical difficulty with the website which is under investigation. We hope to have this resolved as soon as possible and we apologise for any inconvenience this may cause.

Be careful guys just in case!
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oddstrader
Posts: 344
Joined: Fri Apr 16, 2010 4:55 pm

i havent noticed anything my side,
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Euler
Posts: 26480
Joined: Wed Nov 10, 2010 1:39 pm

I had a failed refresh early on but nothing since then. Hadn't spotted anything.
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