Ah, I see what you mean. I experienced something similar. When I didn't hear back, I decided to try Live Chat and shared my documents with the agent directly on the chat window. Surprisingly, within just 30 minutes, everything was resolved, and my account was unsuspended. While outcomes can differ, perhaps it's worth giving Live Chat another try with a different agent? If you have social media as well, some have recommended to try there.whitechq wrote: ↑Fri Mar 22, 2024 7:54 pmYes, they sent an email that my account is closed by 14 days without explanation. Then the next day
my account is suspended and I needed to upload my documents. I uploaded the documents and then
got another email from them:
Thank you for submitting documents, it seems we require some further information from you. Please contact our live messenger service here.
I contacted them via the live chat, but he didn't see that I need to upload my documents. He wrote I'll get
an email from them but I didn't get anything from them since then. I contacted them again few hours ago
but i got the usual we'll write you an email response.
This is the email I received: