No Silks on any races!!

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Brovashift
Posts: 475
Joined: Tue May 18, 2021 12:35 am

Hi all,

Anyone else getting no silks showing on any of todays races?? they are showing on BF, but not in BA...
Im using _b1 version.

Any work arounds?

TIA
Duke
Posts: 18
Joined: Sun Apr 01, 2018 5:46 pm

Yes, no silks showing at all on BA
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Dallas
Posts: 22731
Joined: Sun Aug 09, 2015 10:57 pm
Location: Working From Home

There is an option on the 'Behaviour' tab in your main settings area to 'Use an alternative source for silks' in the cases when BF haven't uploaded them properly on the API

They are working fine with that enabled
EDIT; That should say the 'Communications' tab, not the Behaviour tab
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Brovashift
Posts: 475
Joined: Tue May 18, 2021 12:35 am

Dallas wrote:
Tue Oct 17, 2023 1:40 pm
There is an option on the 'Behaviour' tab in your main settings area to 'Use an alternative source for silks' in the cases when BF haven't uploaded them properly on the API

They are working fine with that enabled
Am I blind because I cannot see that anywhere! :lol:
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Dallas
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Brovashift wrote:
Tue Oct 17, 2023 1:48 pm
Dallas wrote:
Tue Oct 17, 2023 1:40 pm
There is an option on the 'Behaviour' tab in your main settings area to 'Use an alternative source for silks' in the cases when BF haven't uploaded them properly on the API

They are working fine with that enabled
Am I blind because I cannot see that anywhere! :lol:
Sorry I meant communications tab :)
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Brovashift
Posts: 475
Joined: Tue May 18, 2021 12:35 am

Dallas wrote:
Tue Oct 17, 2023 1:50 pm
Brovashift wrote:
Tue Oct 17, 2023 1:48 pm
Dallas wrote:
Tue Oct 17, 2023 1:40 pm
There is an option on the 'Behaviour' tab in your main settings area to 'Use an alternative source for silks' in the cases when BF haven't uploaded them properly on the API

They are working fine with that enabled
Am I blind because I cannot see that anywhere! :lol:
Sorry I meant communications tab :)
Yay... that worked! Cheers Dallas ;)
feronni
Posts: 1
Joined: Mon Apr 03, 2023 4:53 pm

Even using alternate silks setting not working for me?
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Dallas
Posts: 22731
Joined: Sun Aug 09, 2015 10:57 pm
Location: Working From Home

feronni wrote:
Tue Oct 17, 2023 2:08 pm
Even using alternate silks setting not working for me?
Did you switch to another market after enabling it?

BF have fixed whatever it was you should be able to see them if its ticked or not now

Have you tried logging out and back in again?
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Euler
Posts: 24816
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

feronni wrote:
Tue Oct 17, 2023 2:08 pm
Even using alternate silks setting not working for me?
Sometimes restarting Bet Angel will help in these situations.
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Euler
Posts: 24816
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

Betfair have announced today they are changing the silks feed again. So we will update to that feed with immediate effect.
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gstar1975
Posts: 628
Joined: Thu Nov 24, 2011 11:59 am

No silks on any races today 10th Feb 2024. Any idea how to get them back?
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Euler
Posts: 24816
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

gstar1975 wrote:
Sat Feb 10, 2024 1:07 pm
No silks on any races today 10th Feb 2024. Any idea how to get them back?
What version number are you using?
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gstar1975
Posts: 628
Joined: Thu Nov 24, 2011 11:59 am

Euler wrote:
Sat Feb 10, 2024 1:16 pm
gstar1975 wrote:
Sat Feb 10, 2024 1:07 pm
No silks on any races today 10th Feb 2024. Any idea how to get them back?
What version number are you using?
A click on the communications silk alternatives check box and a restart sorted it out.
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gstar1975
Posts: 628
Joined: Thu Nov 24, 2011 11:59 am

Euler wrote:
Sat Feb 10, 2024 1:16 pm
gstar1975 wrote:
Sat Feb 10, 2024 1:07 pm
No silks on any races today 10th Feb 2024. Any idea how to get them back?
What version number are you using?
I was using 1.61.0_b1 as I didnt realise there was a new version out as the home page when you open up BA still shows that 1.61.0 is the latest version. So I have updated to the 1.61.1 now.
New Version showing wrong version 1.61.0 rather than 1.61.1 100224.jpg
Also the sidebar has gone missing on Guardian. I have raised it on the forum but no response yet. I need to re create a new Guardian profile but I have no idea how I done it last time it happened, still waiting for a response from anyone.
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Dallas
Posts: 22731
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Location: Working From Home

gstar1975 wrote:
Sat Feb 10, 2024 2:23 pm
Euler wrote:
Sat Feb 10, 2024 1:16 pm
gstar1975 wrote:
Sat Feb 10, 2024 1:07 pm
No silks on any races today 10th Feb 2024. Any idea how to get them back?
What version number are you using?
I was using 1.61.0_b1 as I didnt realise there was a new version out as the home page when you open up BA still shows that 1.61.0 is the latest version. So I have updated to the 1.61.1 now.

New Version showing wrong version 1.61.0 rather than 1.61.1 100224.jpg

Also the sidebar has gone missing on Guardian. I have raised it on the forum but no response yet. I need to re create a new Guardian profile but I have no idea how I done it last time it happened, still waiting for a response from anyone.
I just posted a reply on the release thread for your question relating to the version number

The Guardian sidebar hasn't been changed in years, sounds like you've probably unticked the 'Show Sidebar' box on the 'Markets' tab of the Guardian ribbon
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