Betfair Account Closed on Business Grounds

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user1234
Posts: 9
Joined: Fri Oct 23, 2020 8:05 pm

JohnT wrote:
Sat Oct 24, 2020 10:05 pm
There's not many who have a Betangel account within a day of opening their
1st Betfair account.

I think I would close any account who were using software within a day of opening an account.
I am not using any software. I opened the account to make the thread after the account was closed.

No response yet, they are possibly not responding during weekends.
jameegray1
Posts: 354
Joined: Wed Nov 21, 2018 6:16 pm

user1234 wrote:
Sun Oct 25, 2020 3:52 pm

No response yet, they are possibly not responding during weekends.
An expectation of any sort of reply from Betfair points towards the OP as being a bonafide new user :mrgreen:
Last edited by jameegray1 on Sun Oct 25, 2020 5:51 pm, edited 1 time in total.
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The Silk Run
Posts: 128
Joined: Mon May 14, 2018 12:53 am

FRUSTRATING darling. You may have to jump through a few hoops to satisfy them !!!
GOOD LUCK & update us as n when ....
Minnie LAI
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ANGELS15
Posts: 466
Joined: Wed Mar 22, 2017 9:57 am

Betfair seem notoriously difficult to communicate with once they've decided to close someone's account. It's reminiescent of a relationship where your friend or partner has cut communication with you and refuse point blank to let you enquire further as to what you've allegedly done and offer an explanation which would clear things up.
Jukebox
Posts: 1346
Joined: Thu Sep 06, 2012 8:07 pm

ANGELS15 wrote:
Mon Oct 26, 2020 10:56 am
Betfair seem notoriously difficult to communicate with once they've decided to close someone's account. It's reminiescent of a relationship where your friend or partner has cut communication with you and refuse point blank to let you enquire further as to what you've allegedly done and offer an explanation which would clear things up.
is that the explanation that goes "It was a party, I was drunk and she could never mean as much to me as you do babe"
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ANGELS15
Posts: 466
Joined: Wed Mar 22, 2017 9:57 am

Jukebox wrote:
Mon Oct 26, 2020 11:12 am
ANGELS15 wrote:
Mon Oct 26, 2020 10:56 am
Betfair seem notoriously difficult to communicate with once they've decided to close someone's account. It's reminiescent of a relationship where your friend or partner has cut communication with you and refuse point blank to let you enquire further as to what you've allegedly done and offer an explanation which would clear things up.
is that the explanation that goes "It was a party, I was drunk and she could never mean as much to me as you do babe"
More along the lines of that woman you heard I met at the station and gave me a peck on the cheek was my sister. :)
user1234
Posts: 9
Joined: Fri Oct 23, 2020 8:05 pm

No response from the escalations team yet. Still waiting for them to respond.

I contacted the customer support again, still possible through the login problems option, and this time got more responses. They said to contact back later for the possible winnings. However, they could not answer why the account was closed (other than it being a decision by the management) and said the account cannot be reopened.
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The Silk Run
Posts: 128
Joined: Mon May 14, 2018 12:53 am

ANGELS15 wrote:
Mon Oct 26, 2020 11:59 am
Jukebox wrote:
Mon Oct 26, 2020 11:12 am
ANGELS15 wrote:
Mon Oct 26, 2020 10:56 am
Betfair seem notoriously difficult to communicate with once they've decided to close someone's account. It's reminiescent of a relationship where your friend or partner has cut communication with you and refuse point blank to let you enquire further as to what you've allegedly done and offer an explanation which would clear things up.
is that the explanation that goes "It was a party, I was drunk and she could never mean as much to me as you do babe"
More along the lines of that woman you heard I met at the station and gave me a peck on the cheek was my sister. :)
UN Kai alias BORAT would know all about them shenanigans, lol. Sorry Mr Kai.
user1234
Posts: 9
Joined: Fri Oct 23, 2020 8:05 pm

It's been five days and according to Betfair's dispute's page they respond within 24 hours. According to the mail I received the average wait time is 24 hours.

Should I resend the request or wait more? Difficult to get hold of them indeed.
jameegray1
Posts: 354
Joined: Wed Nov 21, 2018 6:16 pm

user1234 wrote:
Tue Oct 27, 2020 4:35 pm
It's been five days and according to Betfair's dispute's page they respond within 24 hours. According to the mail I received the average wait time is 24 hours.

Should I resend the request or wait more? Difficult to get hold of them indeed.
The only decent Betfair communication route left is DM to their customer services on Twitter @betfairCS. They won't be able to answer your question but they are good at chasing up things that need to be fixed. Good luck!
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