Kai wrote: ↑Tue Oct 27, 2020 10:56 pm
Isn't lawyer talk a bit premature, since it's been like 2 business days?
Can just wait for their reply, OP did make a series of mistakes when depositing after all.
Yes quite right.
It's also possible that lawyers may be of little use. By that I mean Betting companies, casinos etc have the right to cancel or refuse a membership for all sorts of reasons and at their own descretion. As long as it's not something like outright provable discrimination.
There is a longshot and it really is a longshot. The Betting and gaming Adjudicator/Ombudsman. Their role is normally to act as the final ruling in disputes between punters and betting operators. Normally it's for cases where an operator hasn't honoured a bet or has not paid out what the punter believes the bet should have paid out.
Usually they only get involved once all the internal procedures have been exhaused by the betting operator.
Most of the time the betting companies follow the Adjudicators reccomendations. It's also a matter of good publicity.
In this case It seems unlikely that the Adjudicator will want to reccomend that an operator should re-instate a membership, as stated before Betting companies can demonstrate they've simply followed their security protocol.
However if Betfair refuse to communicate it cost nothing to contact the Adjudicator with a copy of correspondence to Betfair showing that one has tried to communicate and had no response.
The Adjudicator will then likely refer the matter back to Betfair which may then prompt Betfair to give the OP a chance to enter dialogue and go from there.
At that point it would be wise to have available any evidence to back up the case.
