Betfair Account Closed on Business Grounds

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Archery1969
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Joined: Thu Oct 24, 2019 8:25 am

I am fairly sure that given the original post that BF are not going todo anything about this. It looks like they closed the account due to fraud rules being broken.

You may find your only route is seeing a lawyer who will advise on the cost of court action. But then again BF can afford a good legal team etc.
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Derek27
Posts: 9281
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

Archery1969 wrote:
Tue Oct 27, 2020 9:02 pm
I am fairly sure that given the original post that BF are not going todo anything about this. It looks like they closed the account due to fraud rules being broken.

You may find your only route is seeing a lawyer who will advise on the cost of court action. But then again BF can afford a good legal team etc.
You cannot possibly be sure of anything with so little information and no response from Betfair, and bearing in mind the OP deposited €100 it's a bit early to be talking about court action. Even if the OP did decide to go down the legal route the first step is to find out if you have a case or if it's entirely Betfair's discretion on who to do business, before considering if you've got thousands of euros to throw at it, to win back the pleasure of placing a few bets. :)
Archery1969
Posts: 892
Joined: Thu Oct 24, 2019 8:25 am

Derek27 wrote:
Tue Oct 27, 2020 9:59 pm
Archery1969 wrote:
Tue Oct 27, 2020 9:02 pm
I am fairly sure that given the original post that BF are not going todo anything about this. It looks like they closed the account due to fraud rules being broken.

You may find your only route is seeing a lawyer who will advise on the cost of court action. But then again BF can afford a good legal team etc.
You cannot possibly be sure of anything with so little information and no response from Betfair, and bearing in mind the OP deposited €100 it's a bit early to be talking about court action. Even if the OP did decide to go down the legal route the first step is to find out if you have a case or if it's entirely Betfair's discretion on who to do business, before considering if you've got thousands of euros to throw at it, to win back the pleasure of placing a few bets. :)
Derek, they didnt just suspend his account they closed it with no mention of returning his funds. That to me says they will be playing the long game. :)
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Kai
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Joined: Tue Jan 20, 2015 12:21 pm
Location: Ivanka Trump

The Silk Run wrote:
Mon Oct 26, 2020 7:17 pm
ANGELS15 wrote:
Mon Oct 26, 2020 11:59 am
Jukebox wrote:
Mon Oct 26, 2020 11:12 am


is that the explanation that goes "It was a party, I was drunk and she could never mean as much to me as you do babe"
More along the lines of that woman you heard I met at the station and gave me a peck on the cheek was my sister. :)
UN Kai alias BORAT would know all about them shenanigans, lol. Sorry Mr Kai.
Not sure what you meme by that Minnie LAI :(

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Derek27
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Location: UK

Archery1969 wrote:
Tue Oct 27, 2020 10:31 pm
Derek27 wrote:
Tue Oct 27, 2020 9:59 pm
Archery1969 wrote:
Tue Oct 27, 2020 9:02 pm
I am fairly sure that given the original post that BF are not going todo anything about this. It looks like they closed the account due to fraud rules being broken.

You may find your only route is seeing a lawyer who will advise on the cost of court action. But then again BF can afford a good legal team etc.
You cannot possibly be sure of anything with so little information and no response from Betfair, and bearing in mind the OP deposited €100 it's a bit early to be talking about court action. Even if the OP did decide to go down the legal route the first step is to find out if you have a case or if it's entirely Betfair's discretion on who to do business, before considering if you've got thousands of euros to throw at it, to win back the pleasure of placing a few bets. :)
Derek, they didnt just suspend his account they closed it with no mention of returning his funds. That to me says they will be playing the long game. :)
So you think it's worth paying a solicitor €100 to find out how many €1000s it will cost to get back his €100?

It's a bit early for that Archery, you need to give Betfair more time to respond. If it was the UK I would seek free advice from a suitable organisation or consult my MP.
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Kai
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Location: Ivanka Trump

Isn't lawyer talk a bit premature, since it's been like 2 business days?

Can just wait for their reply, OP did make a series of mistakes when depositing after all.
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ANGELS15
Posts: 466
Joined: Wed Mar 22, 2017 9:57 am

Kai wrote:
Tue Oct 27, 2020 10:56 pm
Isn't lawyer talk a bit premature, since it's been like 2 business days?

Can just wait for their reply, OP did make a series of mistakes when depositing after all.
Yes quite right.

It's also possible that lawyers may be of little use. By that I mean Betting companies, casinos etc have the right to cancel or refuse a membership for all sorts of reasons and at their own descretion. As long as it's not something like outright provable discrimination.

There is a longshot and it really is a longshot. The Betting and gaming Adjudicator/Ombudsman. Their role is normally to act as the final ruling in disputes between punters and betting operators. Normally it's for cases where an operator hasn't honoured a bet or has not paid out what the punter believes the bet should have paid out.

Usually they only get involved once all the internal procedures have been exhaused by the betting operator.
Most of the time the betting companies follow the Adjudicators reccomendations. It's also a matter of good publicity.

In this case It seems unlikely that the Adjudicator will want to reccomend that an operator should re-instate a membership, as stated before Betting companies can demonstrate they've simply followed their security protocol.

However if Betfair refuse to communicate it cost nothing to contact the Adjudicator with a copy of correspondence to Betfair showing that one has tried to communicate and had no response.

The Adjudicator will then likely refer the matter back to Betfair which may then prompt Betfair to give the OP a chance to enter dialogue and go from there.

At that point it would be wise to have available any evidence to back up the case.
JohnT
Posts: 5
Joined: Wed Jun 24, 2020 1:06 pm

User1234 doesn't actually say that he is owed any money by Betfair.
user1234
Posts: 9
Joined: Fri Oct 23, 2020 8:05 pm

I contacted Betfair customer support again on Wednesday. The customer support person said the request was on queue and further directed it to management and said they would respond soon. Still no response.
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Derek27
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Location: UK

user1234 wrote:
Fri Oct 30, 2020 7:31 pm
I contacted Betfair customer support again on Wednesday. The customer support person said the request was on queue and further directed it to management and said they would respond soon. Still no response.
I'm not sure what 'soon' means at Betfair but it certainly doesn't mean within two days.
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