Hi Everyone.
I have a problem with my Betfair account and I would be grateful for any suggestions. Even better, if anyone who works for Betfair is on this forum, may be they could help.
A couple of weeks ago, I downloaded Bet Angel Professional, opened a Betfair account and started 'paper trading' in practice mode. Something everyone suggests before you start using money. After a week or so I received an email from Betfair saying that they suspected that I was a 'commercial user' of their data, and as such needed to pay for the data. They then restricted my account to receive delayed data and no volume. I emailed Betfair back and explained that I was not a commercial user and that I was just paper trading. I received a reply asking me to answer the following questions, which I did.
• For what purpose do you intend to you use your account?
• What sports and markets will you bet into?
• Of the markets you read/view what percentage do you expect to place bets in?
• What is your anticipated number of bets per market?
• What is your anticipated monthly betting volume?
• Do you work for a betting operator or any supplier to a betting operator, or have you in the past? If yes, please provide details.
I have tried to contact them again several times (you can not speak to anyone on the Betfair Developer Programme, you can only send an online message) but can not get a response. What more can I do?
I've abbreviated this story a little (once I answered the questions they informed me that my account had been unrestricted, which it had not, so their solution to that was to send me exactly the same questions again, which I completed...again!) but I am starting to wonder whether I will ever get to place a trade.
I'm ready to purchase Bet Angel, but I'm reluctant to do so just in case Betfair do not unrestrict me account. I thought I had come up with a solution today - start trading Betdaq instead - only to find that they do not provide charts which I need for my strategy.
Any feedback will be gratefully received.
Restricted account
Hi,
It fairly common if you don't make a deposit and/or place real bets.
Others will come along and offer some good advice.
In the meantime I would.......
- Login to Betfair using their web browser.
- Try placing some REAL back and lay bets using the minimum stake for your country (UK=£2). Pick any market and BACK @ the LAY price and LAY @ the back price. If only one bet gets matched and you have a loss then close the remaining trades. Do this a couple of times each day until you get your account unrestricted. Don't let any of your bets go in-play.
You may or may not end up losing a couple of £.
Cheers,
It fairly common if you don't make a deposit and/or place real bets.
Others will come along and offer some good advice.
In the meantime I would.......
- Login to Betfair using their web browser.
- Try placing some REAL back and lay bets using the minimum stake for your country (UK=£2). Pick any market and BACK @ the LAY price and LAY @ the back price. If only one bet gets matched and you have a loss then close the remaining trades. Do this a couple of times each day until you get your account unrestricted. Don't let any of your bets go in-play.
You may or may not end up losing a couple of £.
Cheers,
Thanks cybernet69 and Dallas.
I have funded my account a couple of weeks ago and have placed a couple of back bets already a week or so ago. My thought being that if they could see me bet then they would know that I'm not just using their data. Unfortunately no joy!
I have funded my account a couple of weeks ago and have placed a couple of back bets already a week or so ago. My thought being that if they could see me bet then they would know that I'm not just using their data. Unfortunately no joy!
I don't have all the email addresses but try this one.
[email protected]
Tell them that you have funded your account and placed some bets and want your account unrestricted. Put a read receipt on it. If you don't here back in 24 hours then give them a call etc.
Cheers,
[email protected]
Tell them that you have funded your account and placed some bets and want your account unrestricted. Put a read receipt on it. If you don't here back in 24 hours then give them a call etc.
Cheers,
Thanks cybernet69.
I will send an email to the address you suggest, however I don't hold out much luck. I originally contacted Betfair by phone but they said they couldn't do anything and that I need to contact the Betfair Developer Programme as they are the ones who have restricted my account.
I'll let you know if I get a result
I will send an email to the address you suggest, however I don't hold out much luck. I originally contacted Betfair by phone but they said they couldn't do anything and that I need to contact the Betfair Developer Programme as they are the ones who have restricted my account.
I'll let you know if I get a result
Use the following link to generate a support ticket. Bottom of the page.dldtaylor wrote: ↑Tue May 30, 2017 7:40 pmThanks cybernet69.
I will send an email to the address you suggest, however I don't hold out much luck. I originally contacted Betfair by phone but they said they couldn't do anything and that I need to contact the Betfair Developer Programme as they are the ones who have restricted my account.
I'll let you know if I get a result
https://developer.betfair.com/support/
Makesure you fill in the relevant information.
Cheers,
Thanks cybernet 69
That's the link one I have been using up until now. I sent another message to them earlier today saying that I have not had a response. The messages are getting through, as I have been receiving emails in response to my messages, including the questions - Twice! But since last Friday I've heard nothing.
Apologies if I sound so negative, but I'm finding this situation very frustrating.
That's the link one I have been using up until now. I sent another message to them earlier today saying that I have not had a response. The messages are getting through, as I have been receiving emails in response to my messages, including the questions - Twice! But since last Friday I've heard nothing.
Apologies if I sound so negative, but I'm finding this situation very frustrating.
Try this....dldtaylor wrote: ↑Tue May 30, 2017 8:02 pmThanks cybernet 69
That's the link one I have been using up until now. I sent another message to them earlier today saying that I have not had a response. The messages are getting through, as I have been receiving emails in response to my messages, including the questions - Twice! But since last Friday I've heard nothing.
Apologies if I sound so negative, but I'm finding this situation very frustrating.
http://www.ibas-uk.com/adjudicationForm.php
Or give them a call etc.
Not saying you do or have but one thing that really annoys them is if you place > 1,000 test bets an hour without placing any real bets.
But it does seem overall that they are getting very strict on mainly test accounts etc.
Cheers,
email [email protected]
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