Greening: "The entire order has been rejected"

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Kafkaesque
Posts: 886
Joined: Fri Oct 06, 2017 10:20 am

I've been running into an issue with the "Green all Profit" setting. When it's already nearly a "clean" green across board - but only nearly - I get this feedback:

10-02-2018 23:17:06: [G_Auto] : An error occurred while Greening Up Under 2,5 mål by Laying 0.02 at 1.84 [stage 3S]: The entire order has been rejected.
10-02-2018 23:18:11: [G_Auto] : An error occurred while Greening Up Under 2,5 mål by Laying 0.02 at 1.82 [stage 3S]: The entire order has been rejected.
10-02-2018 23:18:39: [G_Auto] : An error occurred while Greening Up Under 2,5 mål by Laying 0.02 at 1.81 [stage 3S]: The entire order has been rejected.
10-02-2018 23:19:14: [G_Auto] : An error occurred while Greening Up Under 2,5 mål by Laying 0.02 at 1.81 [stage 3S]: The entire order has been rejected.
10-02-2018 23:20:47: [G_Auto] : An error occurred while Greening Up Under 2,5 mål by Laying 0.02 at 1.76 [stage 3S]: The entire order has been rejected.
10-02-2018 23:21:47: [G_Auto] : An error occurred while Greening Up Under 2,5 mål by Laying 0.02 at 1.74 [stage 3S]: The entire order has been rejected.

Which just keeps going. It's only happening when the difference between the green amounts are very small, which makes me think, I know the problem, but cannot find the solution, even after fiddling around with settings.

The problem, I would think, is that my account is in Danish Kroner, which are roughly one tenth of the Pound. Meaning that when the system tries to green the last bit, it cannot do so because the amount required is less than the minimum of 0.01 (the above example thus obviously being 0.002 pounds).

Is there an option or setting I'm missing to stop the automation doing this? I'd be fine with a solution that just stops greening as soon as all selections are green, even if it would mean some uneven greens when it stops with larger margins between selections. Because the trouble is that it charges a transaction each time those orders are rejected. Needless to say that could quickly wreak havoc with the 1000 transactions per hour and be very costly, if left unattended.
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Dallas
Posts: 23597
Joined: Sun Aug 09, 2015 10:57 pm

Kafkaesque wrote:
Sun Feb 11, 2018 11:44 am


The problem, I would think, is that my account is in Danish Kroner, which are roughly one tenth of the Pound. Meaning that when the system tries to green the last bit, it cannot do so because the amount required is less than the minimum of 0.01 (the above example thus obviously being 0.002 pounds).

From earlier posts and knowing you were located in Denmark before I even got to that paragraph it was my first thought on why it was happening also, so I'de say your right with the statement above.

I would send a ticket to Technical Support, In these circumstances there are no settings you can use that can stop the greening process (it will keep trying until even or runs out of triggers).
https://betangel.kayako.com/conversation/new
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ShaunWhite
Posts: 10576
Joined: Sat Sep 03, 2016 3:42 am

Yet another case for the need for a greening tolerance parameter.

Nothing worse than being green to within a few pence and the system continuing to throw trades into the market and quite often making the situation worse.
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